Avamar Server

This document highlights minimum, recommended, and latest code versions for Dell Technologies Enterprise and Data Center Infrastructure products. Dell carefully evaluates and monitors code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

Information about customer replaceable unit (CRU) videos for Dell Technologies VxFlex Ready node products

Checkpoints fail with the result "MSG_ERR_BADTIMESYNC"

The "ifplugstatus" command is no longer valid from SUSE 12.x and above. This has changed to "wicked ifstatus"

The Management Console Server (MCS) does start after a rollback, reporting "GSAN rollbacktime does not match stored rollbacktime." (Applicable to Virtual Backup Appliance (VBA), Integrated Data Protection Appliance (IDPA), and any Avamar configuration)

This KN shows to address multiple AUI Certificate error such as " Failed to get private entry " ,"Failed to get private entry "and " 503 Service Unavailable".

When a vault Data Domain fills up, symptoms include high capacity usage, poor deduplication, and expiration failures. The root cause is inadequate capacity planning, improper backup configuration, and unchecked saveset accumulation across DD, NetWorker, Avamar, and Cyber Recovery.

Avamar 19.1: Back up to Data Domain failed with message "DDR_GET_AUTH_TOKEN" due to too many IP addresses.

NDMP Restore on IDPA version 2.1 fails with error "Backup is invalid or not an NDMP backup." When verified, the backup is valid. The issue happens due to Data Domain issue 209416 on DD Boost library 3.4.0 which comes embedded with Avamar version 7.5.0-183. This issue can be seen when Data Domain IFGroups are enabled and the session security configuration is set to dual, single, or mixed mode.

This article explains the failure of remote mccli commands after upgrading Java to version 1.8.0_492 and provides a workaround to restore functionality.

Avamar sub‑domain admin sees greyed‑out restore destination options because required direct‑restore privileges are disabled in mcserver.xml.

The Rivest Cipher 4 (RC4) cipher removal Microsoft CVE-2026-20833 pertains only to Microsoft Windows Kerberos (Active Directory domain controllers). Avamar software does not contain a vulnerability related to CVE-2026-20833 and does not require a patch.

How to reset or regenerate certificates due to expiration (or misconfiguration).

How to Upgrade or Install NetWorker and Best Practices before Upgrade. Use the Solve Procedure Generator for the step-by-step process.

This KB article discusses how to find the Software Serial ID (SWID) that is required to open software product service requests or support cases.

ADMe supports most major tape backup applications but its integration with NetWorker is considerably more tightly coupled enabling it to report detailed information related to a given tape export by leveraging its different CLI backup commands.

IDPA Protection Storage (Data Domain) system with Cloud tier integrated usually has 3 Capacity Usage metrics, Active Tier Capacity, Cloud Tier Capacity and Total Capacity. Avamar Capacity dashboard displays total capacity on the Data Domain dashboard and not the Active Tier Capacity.

Avamar SQL backups can fail with timeout and I/O errors when the SQL Client system experiences high CPU and memory utilization. The issue occurs when other server processes consume critical resources, which prevents Avamar backup processes from completing successfully.

This article describes the procedure for users to get notifications of documents published on any product that has notification abilities.

Avamar versions 19.7, 19.8, and 19.9 File Level Restores (FLR) may fail after the Avamar server is upgraded from version 19.4 or earlier.

When configuring NDMP backup for PowerScale (Isilon), there is a configuration setting called "Data Management Application (DMA) vendor." For Avamar to successfully backup from PowerScale, it must set to "generic" vendor per the "NDMP User Guide".

The alerts which appear depends on the configuration of the Avamar Administrator console. This article discusses how to prevent unwanted alerts from appearing.

This article is for Avamar user and operating system Capacity Management. The intended readers are Avamar administrators and those monitoring Avamar health, who require a working understanding of how to manage OS and User Capacity.

Restoring replicated or Remote Backups residing on an Avamar target do not complete using a Lightweight Directory Access Protocol (LDAP) user account.

An Avamar Gen4T or Gen5A multinode switch reports a switch error due to an unexpected firmware version.

This article describes how to run a backend capacity report on the /REPLICATE domain.

This article discusses Avamar partial backups and how they behave.

This article shows how to submit a request for new features or functionality in Avamar.

The change-passwords script fails to run due to an expired admin password.

This article provides an overview of how to change the passwords for the internal Avamar 'viewuser' and 'repluser' accounts.