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    Help Me Choose: Premium Support Plus Services

    What are Dell Premium Support Plus Services?

    Dell Support Services will help keep you connected and productive throughout the life of your products. From the moment you take your new Dell product out of the box, our team of advanced technology experts are standing by to help you make the most of it.

    Upgrade to Dell Premium Support Plus and get the ultimate support for your PC*.

    Premium Support Plus

    Limited Hardware Warranty/Basic Hardware Service

    With Dell’s Limited Hardware Warranty/Basic Hardware Service, if your system encounters an issue covered by the warranty that cannot be resolved remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the repaired device.

    Premium Support

    Count on fast and convenient support 24x7*. Dell Premium Support with SupportAssist technology allows our team of dedicated experts to resolve issues quickly to get you on your way. And, if we are unable to solve your issue remotely, we’ll send a highly-trained technician to your location*. You’ll appreciate hassle-free help from our friendly professionals.

    Includes:

    • 24x7 direct access to expert hardware and software phone support*
    • Onsite support after remote diagnosis*
    • Collaborative help to resolve everyday software issues*
    • International support – help that travels with you*
    • Proactively finds issues through SupportAssist features and contacts Dell while notifying you*

    Premium Support Plus

    Dell’s ultimate support plan*. Everything you need is included, from around-the-clock access to experts*, to repairs for accidents*, and technicians that come to you*. When used with our SupportAssist technology, it automatically predicts problems before they happen, optimizes PC settings and removes viruses*. If there is an issue, work begins without you having to pick up the phone, and that means a faster fix.

    All the features of Premium Support AND…

    • Repair service for accidental drops, spills and electrical surges*
    • Personalized help with software to set data backup, parental controls, and more
    • SupportAssist technology-enabled features*:
    • Proactively finds issues and contacts Dell while notifying you
    • Predicts problems before they start
    • Automated virus and malware removal
    • Optimizes PC performance automatically

    What you get Base Warranty Premium Support Premium Support Plus
    Technical support through phone and online* Varies 24x7 24x7
    Hardware repair model* Varies On-site On-site
    Dedicated phone queue with direct access to Dell support experts
    Single resource for software and hardware expertise
    Collaborative help to resolve everyday software issues*
    International support – help that travels with you*
    SupportAssist technology-enabled features*
    Proactively finds issues and contacts Dell while notifying you
    Predicts problems before they start
    Automated removal of viruses and malware
    Optimizes PC performance automatically
    Personalized help with software to set data backup, parental controls, and more
    Repairs for accidental damages like drops, spills and electrical surges*

    SupportAssist for PCs

    Keep your PC running at its best with SupportAssist. This technology is your single source for help with Dell PCs as it removes viruses, detects issues, optimizes settings and tells you when to make updates. Features vary by service plan level.
    
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    RETURNS POLICY: Dell’s “Returns Policy” found at //www.dell.com.my/ applies to all sales. Choose carefully, as order cancellation rights are limited and additional costs may apply.

    MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Dell reserves the right to decline orders arising from such errors.

    ONSITE SERVICE: Technician, replacement part or unit (depending on service contract) will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions (on site and/or next business day service not available in some locations) and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned or paid for. Replacements may be refurbished.

    COMPLETECOVER: Service is available for personal computers, Axim PDAs, Dell branded projectors and LCD TV. CompleteCover excludes theft, loss, and damage due to fire, intentional damage, acts of God or natural disasters, animals, pets or pests. Customer may be required to return unit to Dell.This service is only available in selected countries.

    TRADEMARKS: Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

    © 2018 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

    #Smart Selection Restrictions:
    Your order will be shipped only upon order confirmation. Order confirmation after 2pm is considered the next business day. Smart Selection estimated delivery times from order confirmation are 1 to 3 business days for Penang and Wilayah Persekutuan, 5 business days for East Malaysia; and 3 business days for the rest of Peninsular Malaysia. If your order contains non-Dell branded products and peripherals, these products will be delivered to you separately. Your Smart Selection order is subject to Dell’s Standard Terms and Conditions of Sale that are available on request or call us for more details. Available for selected Dell laptops and desktops only. Please check with phone sales expert or online chat representatives for availability.

    ©2011 Advanced Micro Devices, Inc. All rights reserved. AMD, the AMD Arrow logo, ATI, the ATI logo, AMD Athlon, AMD Phenom, AMD Turion, Radeon, and combinations thereof are trademarks of Advanced Micro Devices, Inc. Other names are for informational purposes only and may be trademarks of their respective owners.

    AWARDS & REVIEWS: ‘Awards & Reviews’ content as seen on this site may be sourced from publications around the globe. Prices and configurations may vary.

    DELL'S TERMS AND CONDITIONS: All sales subject to Dell's terms and conditions, see //www.dell.com.my/ OR on request.

    COPYRIGHT: © 2021 Dell Inc. All rights reserved.
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