Purdue University

CUSTOMER STORIES Simplifying IT services, minimizing downtime

logo of Purdue University​
Customer - Purdue University​

Industry - Higher Education

Location - United States

Vision

Purdue University, ranked in the top 10 public universities in the U.S, wanted to free up their IT team’s time to focus on other tasks but they required a better way to manage IT assets lifecycle.

Solution

To streamline its operations, Purdue University partnered with Dell Technologies for Connected Provisioning, which offers a simplified provisioning process that’s designed to accelerate the time to productivity for end users and responsibly dispose of legacy assets.

Impact

Now, Purdue University has a simplified, end-to-end process to provision devices at scale, reduce delivery times by 66%, and minimize downtime for staff, freeing up the IT team to focus on IT strategy.

“Connected Provisioning provides a simplified, end-to-end process. We’re freeing up our staff and letting Dell really manage that lifecycle for us.”

Dwight Snethen, Executive Director End User Experience, Purdue University
Purdue University customer testimonial video
Saving IT admin time and improving PC experience for staff with Connected Provisioning.

Business Results

Accelerated the arrival of devices with end users from six weeks to two weeks.
Enabled staff to focus on other important tasks including IT strategy.
Offered the ability to tailor IT images to specific university departments.
Securely and responsibly retired legacy IT equipment.
Improved end-user experiences by decreasing downtime.

How Purdue University leveraged Dell Technologies

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Dell Connected Provisioning

Delivering a customized device to the end user faster and with fewer touches.

ProSupport Plus for PCs

Maximizing PC uptime with AI-driven technology and self-healing automation.

Support Assist

Identifying and resolving developing issues remotely with machine learning.

Dell TechDirect

Providing a self-service portal with AI-powered connectivity that offers PC fleet overviews, anytime.

Dell Asset Recovery Services

Retiring legacy assets securely and in an environmentally responsible manner.