Specialty Support Services for Infrastructure
Optimize for Infrastructure
Provides year-round, in-depth analysis and guidance on the operational health of your systems.
Onsite Diagnosis Service
Save time and resources. Skip phone-based troubleshooting and have a Dell-certified technician dispatched directly to your site.
Keep Your Hard Drive for Enterprise Keep Your Component for Enterprise
Retaining failed drives and hardware components helps eliminate security and compliance risks.
Designated Support Engineer (DSE)
Receive hands-on break-fix support from an appointed technical expert with comprehensive knowledge of your Dell infrastructure environment.
Technical Account Managers (TAM)
Beyond troubleshooting – partner with a technology expert for a proactive, consultative approach to maximizing the value of your infrastructure.
Multivendor Support
Provides support for numerous original equipment manufacturers (OEMs) to help simplify infrastructure maintenance and reduce costs.
Logistics Online Inventory Solution
Logistics Online Inventory Solution (LOIS) is a cloud-based tool that enables data center customers to manage, monitor and automatically replenish spare parts inventory stored at their locations.