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Support for Business PCs

Dell was once a small company. We get it.

We know you have a business to run and no time for IT issues. That’s why we created the most complete support service in the industry.

With the ProSupport Suite for PCs, Dell is always watching for issues so they don’t turn into costly problems. We’re in this together… and it’s a safe bet that if there’s a problem, we’ll call you before you can call us.

Shop PCs with ProSupport & ProSupport Plus

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prosupport business pcs

ProSupport Plus

Designed specifically for growing businesses needing to focus on strategy, not IT issues. ProSupport Plus for PCs offers everything you get with ProSupport and more. Stay ahead with predictive technology that detects issues before they become problems plus accidental damage repairs for drops, spills and surges and the ability to keep your hard drive and sensitive data should you need a replacement. You’re trying to run a business, let Dell virtually eliminate your unplanned downtime.

No time for downtime2

ProSupport Plus with SupportAssist5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.

It’s a safe bet, we’ll call you first6

Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.

Free your time and your mind
Our in-region ProSupport experts are always awake and standing by 24x7 to help you, no matter where you are in the world or what type of IT issue you’re having.

Protect your assets and your data3,4

Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.

Can pay for itself with just one incident

ProSupport Plus provides value and peace of mind. Invest in support that lets you worry about the things that matter.


Download ProSupport Plus Datasheet

ProSupport

ProSupport

Let’s face it, sometimes the basic service just won’t cut it. With one simple upgrade to ProSupport for PCs, you’ll gain peace of mind and expert 24x7 in-region support. Whether on the road or in the office, ProSupport engineers are standing by to keep your team up and running any time of day. And our SupportAssist technology will let us know if you’re having problems, automatically open a ticket, alert us and allow us to call you before you have a chance to call us. If we are unable to solve your issue remotely, we’ll send a Dell technician to your location. It’s hassle-free help from friendly professionals and up to 11x faster than the competition6.


Why choose Dell ProSupport Plus?

Help Me Choose

Feature comparison Basic Service ProSupport ProSupport Plus
Technical support through phone, chat (US) and online Business hours 24x7 24x7
Onsite service for repairs1
Direct access to in-region ProSupport engineers
Single resource for software and hardware expertise7
Command center monitoring and crisis management
Retention of hard drive after replacement3
Repairs for accidental damages like drops, spills and electrical surges4
Proactive, automated issue detection, notification and case creation through SupportAssist technology2
Predictive issue detection for failure prevention through SupportAssist technology
Virus/malware removal and PC optimization throught SupportAssist technology

SupportAssist

Say goodbye to downtime. SupportAssist is the technology behind the predictive and proactive features of ProSupport and ProSupport Plus, allowing you to virtually eliminate downtime7 and focus on what’s important. We’ll take care of any IT issues.

  • Predictive and proactive3 - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
  • Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.

SupportAssist varies depending on plan level.

Learn more about SupportAssist

Accidental Damage Service

Everyone, even the CEO, is tough on laptops and PCs. Whether in the office or on-the-go, accidents like drops, spills and surges happen.

Recover faster with Accidental Damage Service support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
  • Convenient support hours
  • No hidden fees for repairs
  • Single point of contact for Dell warranty support
Download Accidental Damage Service Datasheet


Disclaimers

1Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 

2Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.

3Hard drive retention is not available on models with a soldered hard drive, Chromebooks or Venue tablets, except the Venue 11 Pro..

4Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.

5SupportAssist not available on Linux, Windows RT, Ubuntu or Chrome based products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives, batteries and fans.

6Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM

7Software support with collaborative 3rd party assistance.

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1 Disclaimer details for Advanced Exchange:
Onsite or Advanced Exchange after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually within 1 or 2 business days following completion of remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. Other conditions apply. (b) Advanced Exchange replaces hardware after remote diagnosis. Customer must return original hardware to Dell according to the rules specified. Advanced Exchange subject to country availability. (c) For complete details about onsite or Advanced Exchange, please see dell.com/service contracts.

5 Hard drive retention is not available on models with a soldered hard drive, including XPS 9315 2in1, Chromebooks or Venue tablets, except the Venue 11 Pro.

*Spider-Man NVIDIA Gaming Bundle. For details on configurations that qualify for the Spider-Man NVIDIA Gaming Bundle and the Terms & Conditions that apply see this page //www.dell.com/en-uk/lp/Spiderman-Nvidia-Gaming-Bundle

**XBOX Game Pass Important Details: Offer applies on select gaming PCs only. Credit card required. Unless you cancel, you will be charged the then current regular membership rate when the promotional period ends. Terms, exclusions, and streaming limits apply. Xbox Cloud Gaming (Beta): select devices and regions. After term, active membership required to play games and online multiplayer. Game catalog varies over time, region, and by device. DLC sold separately; if a game is removed from catalog or your membership ends, you will need to purchase the game separately to use your DLC. If you’re already an Xbox Live Gold and/or Game Pass for Console/PC member, any days remaining in your membership(s) will be converted to Ultimate using a conversion ratio. Future code redemptions also subject to conversion ratio. All conversions to Ultimate are final. Details and system requirements at www.xbox.com/gamepass . Offer valid in all Xbox Game Pass markets excluding Russia. Digital Direct: Your digital content will be delivered directly to your device during set-up; no codes required.

**Intel Call of Duty Bundle. For details on configurations that qualify for the Intel® Call of Duty® Bundle and the Terms & Conditions that apply see this page: //www.dell.com/en-uk/work/lp/intel-gamer-days

**Leasing and financing is provided to qualified commercial customers by Dell Bank International d.a.c., trading as Dell Financial Services (DFS) at Innovation House, Cherrywood Science & Technology Park, Cherrywood, Dublin 18, Ireland and is regulated by the Central Bank of Ireland. Offers may not be available or may vary by country. Not all customers may qualify for these rates. Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to DFS. Dell Technologies and the Dell Technologies logo are trademarks of Dell Inc.

Prices and specifications are correct at date of publication but subject to availability or change without notice. Photos for illustrative purposes only - actual items may differ from photo. Dell cannot be responsible for errors in typography or photography. Offers limited to 5 systems per customer per promotional period. For purchases above 5 units our Small Business Technology Advisors are here to help. Click to Chat. Prices and offers listed online are only valid for online purchases through Dell's web store.

*Rewards are earned on Dell purchases (excluding Dell Outlet purchases and third party products) made on dell.co.uk. To find out additional information about the Dell Rewards program, click here.

*Delivery Conditions
Products marked as Free Next Day Delivery ship on the same day if ordered before 5pm and will be delivered the next business day (excl. bank holidays and weekends) for customers located in UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland and all overseas territories).
All other products ship on the next business day (excl. bank holidays and weekends). Delivery method will be the fastest available and generally within 4 days, depending on customer location.

Applies to orders pre-paid in full or payment approved. Dell is not liable for any losses, costs, damages, charges or expenses caused by any delay. Software or accessories may be shipped separately and arrive later, or may delay the order.

*IDC Whitepaper “Optimizing Performance with Frequent Server Replacements for Enterprises” commissioned by Dell Technologies and Intel, March 2021. Results are based on interviews with 18 IT practitioners and decision makers at midsize and large enterprises and a web survey of 707 IT practitioners and decision makers at midsize and larger enterprises using Dell Technologies server solutions across 7 industries. See full whitepaper: https://www.delltechnologies.com/resources/en-us/asset/white-papers/products/servers/server-infrastructure-resiliency-enterprise-whitepaper.pdf

Celeron, Intel, the Intel logo, Intel Atom, Intel Core, Intel Inside, the Intel Inside logo, Intel vPro, Intel Evo, Intel Optane, Intel Xeon Phi, Iris, Itanium, MAX, Pentium, and Xeon are trademarks of Intel Corporation or its subsidiaries.

© 2022 NVIDIA, the NVIDIA logo, GeForce, GeForce RTX, GeForce MAX-Q, GRID, SHIELD, Battery Boost, CUDA, FXAA, GameStream, G-Sync, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries.

Leadership in Workstations - Source: IDC Quarterly Workstation Tracker, Q1 2022

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Dell Corporation Limited is authorised and regulated by the Financial Conduct Authority, FRN 778776, with limited permission to act as a credit broker. Dell Corporation Limited is not a lender and only operates as a credit broker exclusively for PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L2449 Luxembourg. PayPal Credit acceptance is subject to status, terms and conditions apply.