ProSupport Plus with SupportAssist5 detects hardware issues before they become problems, allowing you to virtually eliminate unplanned downtime due to hardware issues.
Proactive alerts let you know something has happened and automatically opens a ticket, so you don’t have to play tech support.
We’ll start resolving the problem before you even have time to call. If you need help, we’ll be at your side, literally, to make the repair.
Accidents happen – we fix them. ProSupport Plus gives you quick replacements and protection from drops, spills and surges. And if your accident means you need to replace your hard drive, we let you keep it and all the data on it, so your company secrets are just that – yours.
Why choose Dell ProSupport Plus?
Help Me Choose
|Feature comparison||Basic Service||ProSupport||ProSupport Plus|
|Technical support through phone, chat (US) and online||Business hours||24x7||24x7|
|Onsite service for repairs1|
|Direct access to in-region ProSupport engineers|
|Single resource for software and hardware expertise7|
|Command center monitoring and crisis management|
|Retention of hard drive after replacement3|
|Repairs for accidental damages like drops, spills and electrical surges4|
|Proactive, automated issue detection, notification and case creation through SupportAssist technology2|
|Predictive issue detection for failure prevention through SupportAssist technology|
|Virus/malware removal and PC optimization throught SupportAssist technology|
- Predictive and proactive3 - SupportAssist technology is constantly looking for anomalies. When it sees an issue or predicts a failure is about to happen, it automatically alerts you and Dell at the same time and proactively creates a ticket. Before you know it, we’re calling you to work through the issue and if you need onsite help, we’ll be there the next business day after the remote diagnosis.
- Security – It’s important to us and it’s important to you. Therefore only system state info is used for troubleshooting and all information is protected with 256-bit encryption and SSL protocol.
SupportAssist varies depending on plan level.
Learn more about SupportAssist
Accidental Damage Service
Recover faster with Accidental Damage Service support. If a PC or laptop is accidentally damaged, contact Dell support and our technicians will get the unit repaired or replaced quickly with:
- Convenient support hours
- No hidden fees for repairs
- Single point of contact for Dell warranty support