Support for Dell EMC iDRAC Service Module


Support for Dell EMC iDRAC Service Module


Dell EMC iDRAC Service Module

Integrated Dell Remote Access Controller Service Module

  • Expands iDRAC management into supported host operating systems
  • Provides OS-related information to the iDRAC
  • Lightweight software service with minimal host footprint

The Integrated Dell Remote Access Controller(iDRAC) Service Module (iSM) is a lightweight optional software application that can be installed on PowerEdge servers. The iDRAC Service Module complements iDRAC interfaces: Graphical User Interface (GUI), RACADM CLI, Redfish and Web Service Management (WSMan) with additional monitoring data. The iDRAC Service Module architecture uses IP socket communication and provides additional systems management data (OS/device driver) to iDRAC and presents one-to-many consoles with access to systems management data through OS standard interfaces.


Features of iDRAC Service Module

Operating system information

Server Administrator currently shares operating system information and host name with iDRAC. The iSM provides similar information such as host OS name, server host IP address information, OS version, Fully Qualified Domain Name (FQDN) with iDRAC. The network interfaces on the host OS are also displayed. By default, this monitoring feature is enabled. This feature is available even if Server Administrator is installed on the host OS.

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Lifecycle Controller log replication into operating system

Replicates the Lifecycle Controller (LC) logs to the OS logs. All events that have the OS Log option as the target (in the Alerts page or in the equivalent RACADM or WSMAN interfaces) are replicated in the OS log using iSM. This process is similar to the System Event Log (SEL) replication performed by Server Administrator.

The default set of logs to be included in the OS logs are the same as the logs configured for SNMP traps/alerts. Only the events logged in the LC log after iSM was installed are replicated to the OS Log. If Server Administrator is installed, the monitoring feature is disabled to avoid duplicate SEL entries in the OS log.

Starting iSM 2.1, you can customize the location to replicate the LC logs. By default, the LC logs are replicated in the System group of the Windows logs folder in the Windows Event Viewer. You can replicate the LC logs to an existing group or create a new folder in the Application and Services Logs folder in the Windows Event Viewer.

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Automatic system recovery feature

Automatic System Recovery feature is a hardware-based timer, which is used to reset the server in the event of a hardware failure. The feature can perform automatic system recovery operations such as reboot, power cycle, or power off after a specified time interval. This feature is enabled only when the operating system watchdog timer is disabled. If Server Administrator is installed, the monitoring feature is disabled to avoid duplicate watchdog timers.

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Windows Management Instrumentation Providers

Windows Management Instrumentation Providers available with iSM exposes hardware data through Windows Management Instrumentation (WMI). WMI is a set of extensions to the Windows Driver Model that provides an operating system interface through which instrumented components provide information and notification. WMI is Microsoft's implementation of the Web-Based Enterprise Management (WBEM) and Common Information Model (CIM) standards from the Distributed Management Task Force (DMTF) to manage Server hardware, operating systems and applications. WMI Providers helps to integrate with Systems Management Consoles such as Microsoft System Center and enables scripting to manage Microsoft Windows Servers.

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SupportAssist collection

The SupportAssist collection feature in iDRAC collects information about the hardware, OS and relevant application data and compresses this information. Using iSM 2.0 or later versions, the OS Collector tool automatically collects relevant OS and hardware information. Automatic Support Log collection including OS and Application Information Collection with TSR.

By using iSM you reduce the number of manual steps to collect the Technical Support Report as the collection process is automated.

NOTE: This feature is available by default since iDRAC Service Module 2.0 on systems running supported Microsoft or Linux operating systems.
NOTE: The OS log collection feature of Automatic Technical Support Report is not supported on CentOS.
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NVMe PCIe SSD device removal support

Removal of a Non-Volatile Memory Express (NVMe) Peripheral Component Interconnect Express (PCIE) Solid State Device (SSD) without shutting down or rebooting the system. When removing a device, all the activities associated with the device must be stopped to prevent data loss. To prevent loss of data use the Prepare to Remove option, which stops all the device-associated background activities, after which allows the removal of the NVMe PCIe SSD.

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Remote iDRAC hard reset

Via iDRAC, monitor the supported servers for critical system hardware, firmware, or software issues. Very infrequently, an iDRAC may become unresponsive. Previously, a customer would have to turn off the server by unplugging the power from the server. Now, by using the Remote iDRAC hard reset feature, if an iDRAC becomes unresponsive, perform a remote iDRAC reset operation without the need to shut down the server. Administrative privileges on the host OS required to use this feature. By default, the remote iDRAC hard reset feature is enabled.

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iDRAC access via Host OS

Using Dell’s PowerEdge Servers, manage the hardware or the firmware of a device through iDRAC by configuring an iDRAC dedicated network. Through the dedicated network port, access the iDRAC interfaces such as GUI, WSMAN, RACADM, and Redfish client.

The prerequisite to manage the hardware or the firmware is to have a dedicated connection between a device and the supported iDRAC interface. Using the iDRAC access via Host OS feature, connect to an iDRAC interface from an OS IP or host irrespective of the connection between a device and an iDRAC dedicated network. This feature monitors the hardware or firmware even if the iDRAC is not connected to the servers.

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In-band support for iDRAC SNMP alerts

Using iDRAC, an out-of-band server management and monitoring tool, the SNMP traps/alerts can be recorded in the log. However, from a host OS systems management using in-band agent perspective, the preference is more on the SNMP alert received from the host OS than the traps received from iDRAC. When an SNMP alert is received from iDRAC, it would be challenging to determine the source of the alert as it is from an iDRAC IP and not the system IP.

Starting iSM 2.3, you can receive SNMP alerts from the host OS which is similar to the alerts that are generated by iDRAC.

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Enable WSMAN remotely

Currently, with the WMI information feature, you can connect to the host Microsoft Windows WMI namespace to monitor the system hardware. The WMI interface on the host is enabled by default and you can access it remotely. However, if you wish to access the WMI interfaces using WINRM’s WMI adapter, you have to enable it manually as it is not enabled by default. Using this feature, you can access the WINRM WMI namespaces remotely by enabling it during installation.

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iDRAC Service Module factory install for Microsoft Windows (Customer opt-in)

iSM can now be factory installed for Microsoft Windows operating system. By having iSM pre-installed, you will be able to quickly access critical logs and support documents. When a Microsoft Windows operating system factory installation is selected, you can opt-in to install iSM from the available options.

  • iSM – Enabled – Provides factory installation of iSM in the Windows OS
  • iSM – Disabled - Customers who do not wish to have iSM installed in the OS should select this option
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S.M.A.R.T Monitoring

S.M.A.R.T monitoring feature supports hard disk drives enabled with SATA in AHCI mode. It has built-in capability to monitor S.M.A.R.T alerts through iDRAC supported auditing methods for hard drives under SATA Chipset controller. Previously the alerts were monitored by any open-source utility to monitor the hard drives set in RAID Mode.

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FullPowerCycle

FullPowerCycle feature provides a way to reset the server auxiliary power. An increasing amount of server hardware runs on server auxiliary power; and troubleshooting of some server issues requires you to physically unplug the server power cable to reset the hardware running on auxiliary power. This leads to someone having to physically unplug/plug the power cables, which leads to a significant cost and hassle for customers and support personnel. The FullPowerCycle feature enables the administrator to connect or disconnect the auxiliary power remotely without visiting the data center. This feature is supported on iDRAC9.

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SupportAssist on the Box

SupportAssist saves time and streamlines the technical support cases. A collection based on an event creates an open service request with SupportAssist. Scheduled collections helps to monitor and maintain your environment. These collections include the hardware data, RAID controller logs, OS, and Application Data. The features supported are:

  • SupportAssist Registration — iSM supports the SupportAssist Registration. This is a one time activity. You can enter the required details such as name, email, address, and number to complete the registration.
  • SupportAssist Collection — The SupportAssist Collection feature in iDRAC collects information about the hardware, OS and relevant application data and compresses this information.
  • SupportAssist also provides:
    • Proactive issue identification
    • Automated case creation
    • Support contact initiated by a Dell technical support agent
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Correlation of software events to hardware failures for Microsoft S2D

The event logs for hardware storage pool alerts or events will be monitored by iSM with Server Storage correlation feature. Currently the server storage subsystem is monitored when Dell EMC storage controllers are used in RAID mode. But in Storage Spaces(SS) or Storage Space Direct(S2D), the server storage subsystem is monitored in a pass-thru mode or the SATA chipset is used to create the storage pool. With this feature, the hardware defined alerts covered by LifeCycle log and software defined alerts covered by OS logs are merged and the alerts are registered in the iDRAC Lifecycle logs. This feature is installed with the iDRAC Service Module package and will be enabled by default. User can change the preferences in the iDRAC settings. As part of the monitoring, iSM will audit the logs for potential failures and warnings. iSM will embed the SS correlation events on the Host to an equivalent LC event.

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iSM SupportAssist Disk Auto Dispatch

As part of predictive alerting, if the server hits one of the following SNMP events: PDR16 and PDR63, a recommendation will be sent from Dell EMC support via email regarding the dispatch of the predictive failure or a bad disk block such as SSDs subject to the prevailing licensing terms and conditions. To dispatch parts, a service address to Dell EMC support will be required. This feature is available only on Windows and Linux operating systems.

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iDRAC GUI Launcher

Launch iDRAC GUI from the local system by double clicking the iDRAC GUI Launcher icon. The iDRAC GUI login page opens in the default browser and iDRAC credentials can be used to login to the iDRAC home page. This is supported only on the Microsoft Windows operating systems.

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Single sign-on (SSO) to iDRAC GUI from Host OS administrators desktop

Starting iSM 3.4, the data communication between iSM and iDRAC happens through TLS protected USBNIC INET sockets. This ensures protection of all the data that transports from iDRAC to iSM over USBNIC. iSM and iDRAC use self-signed certificates to control Authentication. The self-signed certificates have 10 years of validity. Fresh self-signed certificates are generated while installing iSM every time.

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Enhanced security between iSM and iDRAC communication using TLS protocol

Starting iSM 3.4, the data communication between iSM and iDRAC happens through TLS protected USBNIC INET sockets. This ensures protection of all the data that transports from iDRAC to iSM over USBNIC. iSM and iDRAC use self-signed certificates to control Authentication. The self-signed certificates have 10 years of validity. Fresh self-signed certificates are generated while installing iSM every time.

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Dell EMC iDRAC Service Module

Enhancements to Dell EMC iDRAC Service Module

Dell EMC is constantly improving Dell EMC iDRAC Service Module.

New Features in Dell EMC iDRAC Service Module 3.5/3.5.1

  • Support for Red Hat Enterprise Linux 7.7 operating system
  • Support for Red Hat Enterprise Linux 8.0 operating system
  • Support for Red Hat Enterprise Linux 8.1 operating system
  • Support for Ubuntu Server 18.04.03 LTS
  • Support for VMware ESXi 6.7U3
  • Support for VMware ESXi 6.5U3
  • Support for Microsoft Windows 10 RS5 Client Operating System.
  • Support for IPv6 communication between iDRAC Service Module and iDRAC over OS-BMC Pass thru channel on Microsoft Windows Operating Systems.
  • Secure loading of libraries to prevent DLL preloading attacks on Windows operating systems.
  • Monitoring of S.M.A.R.T attributes of chipset SATA controller devices under AHCI mode.
  • Correlation of software events to hardware failures in the Lifecycle Log for Microsoft Storage Spaces Direct(S2D).
  • Single Sign-On(SSO) to iDRAC web GUI from administrator's Windows Desktop using IPv6 on Host OS (requires iDRAC Firmware 4.00.00.00 or later).
  • SupportAssist Auto Dispatch for disks (for below two events) for Linux Operating systems
    • Predictive failure reported for physical disk.
    • A bad disk block on cannot be reassigned during a write operation.
  • Inclusion of below logs in SupportAssist Collection(SAC)
    • Chipset SATA device's S.M.A.R.T logs.
    • Storage Spaces Direct(S2D) logs.

Refer to the latest version of Dell EMC iDRAC Service Module Release Notes for the complete list of enhancements as well as limitations, fixed issues and known issues.

Refer to the Dell EMC iDRAC Service Module for the complete list of all versions of iSM.


Dell EMC iDRAC Service Module

Download and install of Dell EMC iDRAC Service Module

Dell EMC iDRAC Service Module is supported on most versions of Microsoft Windows, Linux and ESXi operating systems for PowerEdge servers with iDRAC7, iDRAC8 and iDRAC9. Refer to Supported Platforms for additional information about the supported platforms and operating systems.

The specific version of iSM for your system varies based on the server model and the installed operating system. To download the latest version of iSM:

  • Navigate to Dell.com/support and select the server model or enter the service tag.
  • Select Drivers & downloads
  • Select the Operating System for your system
  • Keyword iSM
  • Download the latest revision provided for Dell EMC iDRAC Service Module

Refer to the Installing iDRAC Service Module for information about the software requirements, system requirements, and the steps to install, upgrade, and uninstall iSM.


Resources for Dell EMC iDRAC Service Module

Community

Engage in the Systems Management community to find:

  • boards to post questions and answers
  • blogs to read and comment on articles
  • idea exchanges to improve products and vote for ideas that other community members have posted
  • and more...

Documentation

Refer to Dell EMC iDRAC Service Module Documentation for the latest documentation.

White Papers

iDRAC Service Module - iDRAC Access via Host Operating System


January 2017
17 page white paper
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This White Paper provides information about the usage and troubleshooting of iDRAC Access via Host Operating System feature in iDRAC Service Module v2.3 or later.
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iDRAC Service Module - Enable In-Band iDRAC SNMP Alerts


January 2017
13 page white paper
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This White Paper provides information about the usage, configuration and troubleshooting of In-Band iDRAC SNMP Alerts in iDRAC Service Module v2.3 or later.
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iDRAC Service Module - Enable In-Band iDRAC SNMP Alerts


July 2016
13 page white paper
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This White Paper provides information about the usage and troubleshooting of iDRAC Access via the Host Operating System feature in iDRAC Service Module v2.3 or later.
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iDRAC Service Module-iDRAC Access via Host Operating System


July 2016
18 page white paper
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This White Paper provides information about the usage and troubleshooting of iDRAC Access via the Host Operating System feature in iDRAC Service Module v2.3 or later.
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iDRAC Service Module-How to perform an iDRAC CPU Hard Reset


July 2016
8 page white paper
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This White Paper provides information about the usage and troubleshooting of iDRAC CPU Hard Reset feature in iDRAC Service Module v2.3 or later.
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iDRAC Service Module 2.1 (min) on Ubuntu and Debian Linux Operating Systems


September 2015
19 page white paper
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This White Paper provides information about the usage and troubleshooting of iDRAC Service Module v2.1 or later on Ubuntu and Debian Linux Operating systems.
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iDRAC Service Module – Windows Management Instrumentation


April 2015
17 page white paper
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This White paper is about using iDRAC Service Module to monitor the various hardware profiles through the Windows Management Instrumentation (WMI) client interfaces such as Windows PowerShell, Windows Management Instrumentation Command-line, Windows Remote Management client (WINRM), WBEMTEST.
Read the white paper

Videos

How to install the iDRAC Service Module via iDRAC GUI


November 2017
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Learn how to install iDRAC Service Module from the iDRAC GUI.

How to perform a SupportAssist Collection in iDRAC Service Module 3.0.1


November 2017
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Learn how to do SupportAssist collection via iDRAC Service Module 3.0.1.

Enabling iDRAC access via Host OS on Microsoft Windows in iSM 2.4


July 2017
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Learn how to enable and configure the iDRAC access via Host OS feature on Microsoft Windows.

Install iDRAC Service Module on Microsoft Windows Nano OS

Dell EMC OpenManage Plug-in for Nagios Core

July 2017
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Learn how to install iDRAC Service Module on Microsoft Windows Nano operating systems.

Enabling iDRAC access via Host OS feature on Linux in iSM 2.4


July 2017
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Learn how to enable the Inband iDRAC Access for Linux systems.

Viewing iDRAC SNMP Traps received from the host OS on Linux in iSM 2.4

Dell EMC OpenManage Plug-in for Nagios Core

July 2017
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Learn how to view the iDRAC SNMP Traps received from the host OS on Linux operating systems.

Monitoring Dell servers through iDRAC Service Module using WMI

Dell EMC OpenManage Plug-in for Nagios Core

July 2017
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Covers the process of monitoring Dell servers through iDRAC Service Module (iSM) using Windows Management Instrumentation (WMI) for Dell Server Management Pack Suite version 6.3 in a Microsoft System Center Operations Manager or SCOM environment.





Article ID: SLN310557

Last Date Modified: 07/01/2020 08:42 AM

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