Connect to SupportAssist for Business PCs in TechDirect

Keeping your PC fleet productive with intelligent data-driven differentiators at your fingertips.

What is SupportAssist? SupportAssist is our intelligent connectivity technology that differentiates us from the crowd. Go beyond what you should expect from traditional support by unlocking the full power of the ProSupport Suite for PCs. Maximize your experience by connecting to SupportAssist for Business PCs through our online portal TechDirect anytime, anywhere. By connecting you get access to our differentiators like…

• Full PC fleet visibility of health, application, and security scores in a single dashboard
• Ability to remotely push BIOS, driver, and firmware applications
• Proactive and predictive monitoring with issue resolution, automated detection, and case creation
• Our telemetry uncovers performance issues and trends allowing you to take quick action
• Create customized rules to define remote remediation and workflows

By deploying SupportAssist to your Dell PC fleet you get access to these features through your personalized dashboard in TechDirect. In a recent report from Principled Technologies (English only), hands-on testing found deploying SupportAssist in your ProSupport Plus environment could save you up to 641 hours of admin time annually on recurring tasks for a 1,000-device fleet. Furthermore, testing found you can push device driver and firmware updates to the entire fleet in as little as 37 seconds! Go beyond break/fix support and experience the Dell Technologies difference.

How do you get connected? Our resource section is here to help you get started with your SupportAssist and TechDirect journey.

If you’re looking for partner enabled content visit our partner portal.

For teams who do not choose to manage their PCs centrally, users can manage features locally on each PC through SupportAssist for Home PCs.

If you are looking for infrastructure solutions, check out of next-gen secure connect gateway technology.

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How to get connected

Check out our getting started guide and learn how to Connect & Manage in TechDirect

In this self-guided demo (English only), experience a step by step guided tour of connecting with SupportAssist for Business PCs in TechDirect. By connecting you unlock the key features in the ProSupport Suite for PCs. Both the partner and customer experiences are covered.

• Configure SupportAssist to proactively monitor your environment
• Proactive and predictive alerts for expedited issue resolution
• PC recommendations to optimize setting, update BIOS, firmware and drivers, and remove viruses and malware for a single device or across your entire fleet
• Telemetry-driven insights for early indication of performance issues and user needs with hardware and software utilization

Select your language.

• English
• Korean
• Chinese
• Portuguese
• Italian
• French
• Japanese
• Spanish
• German
• Spanish (LATAM)

Attend one of our webinars, or view a recording!(English version) IT managers can learn how to get their PCs connected with a live demonstration and how to manage their Dell fleet in TechDirect our online self-service portal. We conduct webinars in multiple languages. To see webinars in other languages, click the globe in the upper right-hand corner of the page and select your location, then select Events under the Resources section at the bottom of the page.

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What’s new?

We are enhancing our API library based on your expectations for connectivity.  We are enabling you to easily discover, flexibly integrate and securely consume PC fleet management capabilities with our APIs directly from TechDirect. Our APIs provide a single connection point for a given software program to exchange data or trigger an action. To learn more about our new APIs visit us at TechDirect.

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Security is paramount

Privacy and security is paramount. SupportAssist only collects the information needed to resolve issues and keeps it secure. Our security white paper tackles our top five most asked questions. The following questions are addressed:

• What data does SupportAssist collect?
• How is this data protected as it is transmitted back to the company’s IT department or the computer vendor?
• Once it reaches its destination, is that data stored in such a way that it remains private and secure?
• How do we adhere to the GDPR and other standards?

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Customer testimonials

Hear from our customer about how SupportAssist gives them peace of mind and keeps them productive.

“We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices. SupportAssist technology lets us customize rules to automate manual tasks, optimize performance and remove viruses and malware.” -Amy Remfrey, Director of Technology Support, Phoenix Union High School District

“Read our customer case study”

“Watch our customer testimonial video”

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Partner Experience

Our channel partners can harness the full power of the ProSupport Suite for PCs on behalf of their clients by connecting their PCs to Dell. Through TechDirect, our online portal, partners can view and manage the support experience for multiple clients with a personalized dashboard to meet individual clients needs and drive productivity, once connected to SupportAssist.

• Check out our services page on the Partner Portal
• Watch our partner experience webinar
• Deployment guide for partners

Additional resources

• Check out our SupportAssist FAQs
• Explore our technical documents - manuals, guides and other information
• TechDirect, our online self-service portal
• ProSupport Suite for PCs

Videos