This video walks through troubleshooting steps for when your Dell system powers on and displays the Dell logo but does not boot into Windows. Symptoms include an illuminated caps lock key, flickering or solid hard drive activity light, and the absence of operating sounds.
Check if the system displays the Dell logo. If so, look for the following symptoms. The system powers on, has video, and proceeds past the Dell logo screen but not into Windows.
The caps lock key illuminates when toggled. The hard drive activity light flickers or stays on or off. An on-screen error message appears.
No diagnostic codes are present, and the power button is lit up solid. Operating sounds are not heard. If you experience any of these symptoms, please contact us via one of the options on our support website with a description of the issue.
