Turn on your computer and tap the "F12" key at startup. Navigate to "Diagnostics" using the arrow keys and press "Enter". A full-system scan will begin automatically.
If you wish to test a specific component, press the "Esc" key to pause the scan. Click on the "Next" button. Select "Hard Drive". This will perform a quick test, which may take a few minutes. Lastly, share the diagnostic results with our technical expert.