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Article Number: 000126046

What to Exclude in an Anti-virus Application for Dell Encryption Enterprise or Dell Encryption Personal

Summary: Specific directories, files, and extensions must be excluded within an anti-virus product when using Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (Dell Data Protection | Personal Edition). ...

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Article Content

Symptoms

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

Cause

Not Applicable

Resolution

Click the appropriate version of Dell Encryption Enterprise or Dell Encryption Personal for a list of proper exclusions.

Note: For assistance on locating the product version, reference How to Identify the Version of Dell Encryption Enterprise or Dell Encryption Personal.
v8.16.0 to Present

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys
C:\Windows\System32\Drivers\KlcE.sys
C:\Windows\System32\Drivers\KlcH.sys

Extensions:

.CEF
.TBD
.SOW
.ERR
v8.10.1 to 8.15.0

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

.CEF
.TBD
.SOW
.ERR
v8.7.X to 8.10.0

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Windows\System32\CmgShieldSvc.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\EmsService.exe
C:\Windows\System32\EmsServicehelper.exe
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

.CEF
.TBD
.SOW
.ERR
v8.0.X to 8.6.X

Directories:

C:\Program Files\Dell\Dell Data Protection\

Files:

C:\Windows\System32\CmgShieldSvc.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\EmsService.exe
C:\Windows\System32\EmsServicehelper.exe
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys

Extensions:

.CEF
.SOW
.ERR
v7.3.X and earlier

Directories (Credant):

C:\Program Files\Credant
C:\Windows\System32\
C:\Windows\System32\Drivers

Directories (Dell):

C:\Program Files\Dell\Dell Data Protection\Encryption
C:\Windows\System32\
C:\Windows\System32\Drivers

Files:

C:\Windows\System32\CmgShieldSvc.exe
C:\Windows\System32\EmsService.exe
C:\Windows\System32\Drivers\CMGShCEF.sys

Extensions:

.CEF
.SOW
.ERR

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties

Affected Product

Dell Encryption

Last Published Date

05 Mar 2024

Version

9

Article Type

Solution

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