Data Protection Advisor - SSL SYSCALL error when importing datastore

Oversigt: Running a datastore import fails within 2 minutes with SSL SYSCALL error

Denne artikel gælder for Denne artikel gælder ikke for Denne artikel er ikke knyttet til et bestemt produkt. Det er ikke alle produktversioner, der er identificeret i denne artikel.

Symptomer

On the DPA datastore, when running a datastore import using the following command:

Linux:  <install dir>/emc/dpa/services/bin> ./dpa.sh ds import <location and name of import file> --debug
Windows<install dir>\emc\dpa\services\bin> dpa ds import <location and name of import file> --debug
The --debug parameter is not mandatory but it displays details on the import progress on the screen.
The following error is observed:
[DEBUG] pg_restore: processing data for table "dpa.bkup_ddclone"
[DEBUG] pg_restore: processing data for table "dpa.backupevent"
[DEBUG] pg_restore: processing data for table "dpa.backup_media"
[DEBUG] pg_restore: processing data for table "dpa.backupjob"
[DEBUG] pg_restore: error: error returned by PQputCopyData: SSL SYSCALL error: EOF detected
[DEBUG] pg_restore: error: a worker process died unexpectedly
Completed in : 1min 52secs

Årsag

This error is caused by low memory resources on the DPA Datastore server.

Løsning

Confirm the minimum memory requirements are configured, which is outlined in the DPA Administration Guide.
DPA also needs to be tuned for the memory resources on the server.

Example, if 32GB of memory is allocated to the server, DPA should be tuned as follows:
Linux<install dir>/emc/dpa/services/bin> ./dpa.sh ds tune 32GB
Windows: <install dir>\emc\dpa\services\bin> dpa ds 32GB

The DPA service needs to be restarted for the tuning to take affect:
Linux:  <install dir>/emc/dpa/services/bin> ./dpa.sh ds restart
Windows<install dir>\emc\dpa\services\bin> dpa ds restart

The import should now complete successfully.
Please contact DELL Technical Support for further information.

Berørte produkter

Data Protection Advisor
Artikelegenskaber
Artikelnummer: 000213154
Artikeltype: Solution
Senest ændret: 25 maj 2026
Version:  5
Find svar på dine spørgsmål fra andre Dell-brugere
Supportservices
Kontrollér, om din enhed er dækket af supportservices.