No Call Homes received by CLM when using SMTP for DLms running code 5.5.0.5 and 7.0.0.0
Summary: At DLm code 5.5.0.5 and 7.0.0.0 a change was made to the /opt/connectemc/ConnectEMC_config.xml file, changing the EmailAddress from emailalert@emc.com to emailalert@dlm.emc.com. This is currently not a valid e-mail for sending to CLM. ...
Symptoms
DLms running code 5.5.0.5 and 7.0.0.0 will not call home to CLM, and no alerts are received by CLM when using SMTP mail servers for notification. SCG and SRS methods for notification are not affected.
Cause
Code level 5.5.0.5 and 7.0.0.0 changed the EmailAddress field in the ConnectEMC_config.xml file from emailalert@emc.com to emailalert@dlm.emc.com, which is not currently a viable e-mail address for CLM.
Resolution
To fix this issue, edit the /opt/connectemc/ConnectEMC_config.xml file, replacing the emailalert@dlm.emc.com with emailalert@emc.com. This line needs to be fixed in the ConnectEMC_config.xml file in this line: <EmailAddress>emailalert@dlm.emc.com</EmailAddress>, removing the "dlm" before emc.com. This can be done by using vi edit to modify the EmailAddress line, or you can use the sed command for making the replacement:
sed -i 's/emailalert@dlm\.emc\.com/emailalert@emc.com/g' /opt/connectemc/ConnectEMC_config.xml