NetWorker: Log files to collect and provide to Support for NetWorker Client for Open VMS

Summary: When opening a case with customer support, the following logs should be provided in order to expedite the troubleshooting process.

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Instructions

Files and information needed for backup & restore problems:
 
From NetWorker Client running Open VMS:
  1. For backup issues the output of the following command:
mcr nsr$system:save "vvv -D9" -s <nw_server>
where <nw_server> is the name of the NetWorker Server
  1. For restore issues, the output of the following command:
mcr nsr$system:recover "vvv -D9" -s <nw_server>
where <nw_server> is the name of the NetWorker Server
  1. For all issues, output of the following commands:
$ tcpip show hosts/local
To show host table
$ tcpip netstat -p ip
To Display IP statistics
$ tcpip netstat -p tcp
To display TCP statistics
$ run sys$system:tcpip$nslookup <nw_servername>
To verify forward name lookup is working
$ run sys$system:tcpip$nslookup <nw_servern_ip_address>
To verify reverse name lookup is working
$ mcr nsr$system:rpcinfo -p <hostname>
To verfiy ports
$ show system
To list services running
 
From NetWorker Server:
daemon.raw file located in "/nsr/logs" on UNIX systems
or
"C:\Program Files\EMC NetWorker\nsr\logs" on Windows systems

Affected Products

NetWorker for OpenVMS

Products

NetWorker, NetWorker for OpenVMS
Article Properties
Article Number: 000022395
Article Type: How To
Last Modified: 09 Sept 2025
Version:  6
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