iDRAC9 Template Deployment Fails or Import Server Config Profiles Complete with Errors

Summary: Existing Server Configuration Profiles (SCP) or Deployment Templates that include iDRAC User SNMPv3 Attributes may stop working after iDRAC9 is updated to 7.20.30.00 or higher.

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Symptoms

Importing the Server Configuration profile from iDRAC9 the job completes with errors. 

iDRAC9 SCP Import Job Completed with Errors

$ racadm lclog viewconfigresult -j JID_485333318994
Operation Name  = CHANGE
DisplayValue    = ""
Name            = Users.16#SHA1v3Key
OldValue        = ******
NewValue        = ******
MessageID       = SYS171
Status          = Failure
ErrCode         = 10320
Operation Name  = CHANGE
DisplayValue    = ""
Name            = Users.16#MD5v3Key
OldValue        = ******
NewValue        = ******
MessageID       = SYS171
Status          = Failure
ErrCode         = 10320

OpenManage Enterprise or OpenManage Enterprise Modular to Deploy a Template shows the Deployment job as failed. 

OpenManage Enterprise Deploy Template Job Failed

 

SYS055 error with failed attributes:

1) Users.2#SHA1v3Key - null | iDRAC.Embedded.1 | ****** --> ******|SYS171|Not all hash password values have been supplied.|10320
2) Users.2#MD5v3Key - null | iDRAC.Embedded.1 | ****** --> ******|SYS171|Not all hash password values have been supplied.|10320

 

Cause

iDRAC firmware version 7.20.30.00 introduced new (SHA384v3Key/SHA512v3Key) attributes for local iDRAC user accounts. For existing iDRAC user accounts these new attributes value is null. The iDRAC configuration profile import containing SNMPv3 Enabled users require that all SNMPv3 Key attributes have values supplied.

Resolution

To remediate this issue, update or reenter the iDRAC local user accounts password in order to generate the new SNMPv3 (SHA384v3Key/SHA512v3Key) values. Then re-create the reference Template or Server Config Profile.

Workaround:

Remove or comment the user's SNMPv3 key attributes from the Template or SCP.

SNMPv3 SNMPv3 Key Attributes

Affected Products

Dell EMC OpenManage Enterprise, iDRAC9 - 7.xx Series, Dell OpenManage Enterprise-Modular
Article Properties
Article Number: 000326070
Article Type: Solution
Last Modified: 04 June 2025
Version:  1
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