PowerProtect Data Manager: Sikkerhedskopieringen mislykkes med fejlkode ABV0016

Summary: PowerProtect Data Manager Virtual Machine (VM)-sikkerhedskopieringer mislykkes med følgende meddelelse: Fejlkode: ABV0016VM lokale vært for Direct Engine kan ikke sikkerhedskopiere den virtuelle maskine, fordi der er et API-problem. ...

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Symptoms

VM-sikkerhedskopieringer mislykkes efter at have kørt i et stykke tid. Brugergrænsefladen viser fejlkoden ABV0016 og budskabet:

VM direct engine local host is unable to backup the virtual machine because the API issue

Fejlkode for VM-sikkerhedskopiering: ABV0016

Den vmdm.log har følgende fejlmeddelelser:

YYYY-MM-DDThh:mm:ssZ DEBUG: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] Sending state of 'Running' (last: state=Running, progress=27).
YYYY-MM-DDThh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: The vCenter task failed: dp.vpx.fault.DiskClosing.summary
YYYY-MM-DDThh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: The vCenter task for 'SDM Snapshot Sync fullSync' completed with state 'error'.
YYY-MM-DDThh:mm:ssZ INFO: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] Connect vCenter: Set custom attribute 'Dell VM Direct Engine Cleanup Descriptor' value for object vm-200 to '{"DataMover":"SDM","SessionType":"Backup","SessionUuid":"0c1dafe9-8d4f-4701-93fd-65c6024b8503","SessionStartTime":"YYYY-MM-DDT14:18:58Z","VmMORef":"vm-243","VmName":"infosys","VProxyMORef":"","SnapshotMORef":"","VmdkBaseFileNames":null,"DpdVendorId":"","LwdDiskIds":null,"DpdTaskMORef":"","LwdSnapshotUuid":""}'.
YYYY-MM-DDThh:mm:ssZ DEBUG: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Set VM Cleanup Descriptor. YYYY-MM-DDT15:hh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Unsuccessful after 1 attempts over 42m23.015355429s. YYYY-MM-DDT15:hh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Unable to successfully complete SDM Full Sync operation.

Fra vSphere-brugergrænsefladen ses følgende fejl:

Task Name Status: Perform LWD-based snapshot sync
Cannot complete the operation. See the event log for details. A disk was closed during the operation. This can happen due to VM lifeCycle events such as VM power off, vMotion and HA failover. The operation should be retried.

Udfør LWD-baseret snapshotsynkroniseringsfejl

VMwares produkt CloudDR udfører snapshot-handlinger på VM'en på tidspunktet for PowerProtect Data Manager's sikkerhedskopiering af VM'er. På ovenstående skærmbillede ser vi opgaven 'Konfigurer virtuel maskine igen'udføres af CloudDR, når PowerProtect Data Manager-sikkerhedskopien kører. Dette medfører, at PowerProtect Data Manager-sikkerhedskopieringen mislykkes.

Cause

Overlapning mellem PowerProtect Data Manager-sikkerhedskopiering og VMwares CloudDR-aktiviteter

 

Resolution

Skift tidsplanen for VMwares CloudDR for at forhindre overlapning mellem CloudDR-aktiviteter og PowerProtect Data Manager-sikkerhedskopiering.

 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000219443
Article Type: Solution
Last Modified: 01 Mar 2024
Version:  3
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