Dell Pair Installed Computer Encounters a Bluescreen Error When Upgrading from Windows 10 to Windows 11

Summary: This article provides information about a bluescreen error that occurs on Dell Pair installed laptops while upgrading from Windows 10 to Windows 11.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Latitude laptop with Dell Pair version 1.2.0 or below pre-installed may encounter a bluescreen error when performing the Window upgrade.

The issue occurs when upgrading from Windows 10 to Windows 11 using Microsoft Configuration Manager.

Affected Platforms:

  • Latitude 7420
  • Latitude 7430

Cause

No cause information is available.

Resolution

Updating to Dell Pair application version 1.2.2 or later on the computer resolves the issue. To download and install the application, reference How to Download and Install Dell Drivers.

Affected Products

Dell Pair, Latitude 7420, Latitude 7430
Article Properties
Article Number: 000221464
Article Type: Solution
Last Modified: 03 Mar 2025
Version:  4
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