Dell Data Protection Encryption 安装程序 1303 错误
Summary: 本文介绍了安装程序错误“Error 1303.The installer has insufficient privileges to access this directory:C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console。”
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Symptoms
受影响的产品:
- Dell Data Protection | Encryption
MSI 日志文件包含以下错误日志条目。此时还会显示一个对话框,其中包含相同的消息:
Error 1303.The installer has insufficient privileges to access this directory: C:\Program Files\Dell\Dell Data Protection\Encryption\Local Console. The installation cannot continue. Log on as an administrator or contact your system administrator.
Cause
执行重大升级(例如,从 v7.x 升级到 8.x 或 v8.2.x 到 8.3.x)时,在安装程序执行初始检查以确保所有文件都可用后,文件会被锁定。这会导致错误导致无法卸载、修复或升级的 Shield 部分卸载。
Dell Data Protection |Encryption 8.2.1.8591 客户端下拉列表包含将所有升级视为主要升级的代码,也可能会触发此问题。
Resolution
使用以下命令行部分恢复已安装的 Shield。它未处于正常运行状态,但允许后续卸载和重新安装,以使一切正常工作。
DDPE_64bit_setup.exe /v"EXIST_PROD_VERSION=5.2.0.3761 /l*v install.log
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Affected Products
Dell EncryptionArticle Properties
Article Number: 000125048
Article Type: Solution
Last Modified: 03 Apr 2024
Version: 8
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