Avamar : Not able to access Avamar GUI "Avamar Administrator client is not compatible with the selected server" error reported

Summary: Not able to access Avamar GUI with "Avamar Administrator client is not compatible with the selected server" error reported

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Symptoms

Not able to access GUI and the following error is reported:
The Avamar Administrator client is not compatible with the selected server.
The Avamar Administrator client cannot continue and will now exit.

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The MCS version has been checked and it matches the Avamar Administrator version.
If the MCS version doesn't match the Avamar Administrator version, download the latest Avamar Administrator version from the Downloads page.

Cause

  • Under certain circumstances, one or more Java processes can become hung.
  • Usually, the hung Java PIDs have quite an old date.
  • The following command can be used to confirm:
              ps -ef | grep java 

Resolution

  • Stop the MCS, EMS/EMT and avinstaller services.  The backup scheduler will be stopped with MCS.
dpnctl stop mcs
dpnctl stop ems
dpnctl stop avinstaller
 
  • As user "root" kill all java processes
killall java
  • Verify no java processes remain
ps -ef | grep java
 
  • As user "admin" restart the services
dpnctl start 
 
  • Verify services are running
dpnctl status
 

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000071469
Article Type: Solution
Last Modified: 15 Apr 2021
Version:  3
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