Dell Optimizer 6.x Purchased Apps Frequently Asked Questions

Summary: This article contains some frequently asked questions (FAQ) and answers for Dell Optimizer Version 6.x Purchased Apps.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Purchased Apps is a module within Dell Optimizer 6.x that enables access to software purchased with a commercial or consumer Dell computer running Windows.

Cause

No cause information is available.

Resolution

Frequently Asked Questions

Frequently asked questions about the Purchased Apps module within Dell Optimizer 6.x:

 

What software is available in Purchased Apps?
Purchased Apps: The module provides access to software purchased with a commercial or consumer Dell computer running Windows, such as (but not limited to):

It does NOT contain:

  • Free software bundled with a Dell computer, examples include:
    • Alienware Command Center
    • SupportAssist
  • Software purchased separately through Dell.com.
  • Cloud Applications, examples include:
    • VMware Carbon Black Cloud Endpoint
    • VMware Workspace ONE
    • Carbonite
Note:

 

Can I add Other Software to Purchased Apps?
Software that was purchased separately from your Dell computer cannot be added to Purchased Apps.

 

How do I Install Purchased Apps?
The Purchased Apps module is integrated into the Dell Optimizer 6.x application which is factory installed on every consumer or commercial computer that is running Windows that is purchased through Dell.

If Windows is reimaged, Dell Optimizer 6.x is available for download from Dell.com/Support. For more information, reference: How to Download and Install Dell Optimizer

 

What if my software is missing from Purchased Apps?
If your software is missing from Purchased Apps, ensure:

  • You purchased the software with your Dell computer.
  • You have an active Internet connection.

After validating those two items, reference: How to Troubleshoot the Purchased Apps Module in Dell Optimizer 6.x

 

How to Identify the Version of Purchased Apps?
The Purchased apps module is part of Dell Optimizer 6.x, providing quick access to software licenses purchased with Dell Windows consumer and commercial computers.

Versioning of Purchased Apps matches Dell Optimizer’s version and may be needed for:

  • Installing the product.
  • Troubleshooting the product.
  • Uninstalling the product.

It can be found in the Dell Optimizer’s "About" section.
Dell Optimizer 6.x Main Page 
Dell Optimizer 6.x About Page 

 

Can I Remove Purchased Apps from my Computer?
The Purchased Apps module can be uninstalled separately by modifying the Dell Optimizer installation.

 

How do I get Support for Dell Optimizer 6.x?
Dell Purchased Apps support is available for any Dell consumer or commercial with an active hardware warranty. For more information, reference: How to Get Support for Dell Optimizer 6.x.

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Affected Products

Dell Optimizer
Article Properties
Article Number: 000270513
Article Type: Solution
Last Modified: 16 Jan 2025
Version:  1
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