NetWorker: Scanner Operation Fails on Data Domain Cloud Tier Device

Summary: Attempts to change a saveset from recoverable to browsable using the scanner utility fail when the saveset resides on a Data Domain Cloud Tier (DD CT) device. This operation is unsupported on cloud-tiered storage. ...

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Symptoms

The following error is generated during a scanner operation on a DD Cloud Tier device:

  • Look out for: "Err: 5008-Invalid Parameter"
  • scanner: Retrieving statistics for /networker/storage_unit/09/17/8397d65a-00000039-3682327b-6882097b-69df5000-657Bu146' failed [5008] ([45136] [139675291035456] Thu Aug 14 08:45:40 2025
ddp_stat() failed, Path //networker/storage_unit/09/17/8397d65a-00000039-3682327b-6882097b-69df5000-657Bu146, Err: 5008-Invalid Parameter: connd 0, path 0x7ffd1fe09022, buf 0x7ffd1fe083f0
)
 

Cause

The scanner utility is not supported on Data Domain Cloud Tier devices. These devices do not allow direct scanning of savesets stored in the cloud tier.

Resolution

To perform a scanner operation, the saveset (including both data and metadata) must first be cloned or recalled to a standard Data Domain (DD) device that is not configured as a Cloud Tier (DD CT).

Once the saveset is available on a standard DD volume, rerun the scanner operation on that device.

Refer to the NetWorker Administration Guide for further details on supported operations for DD Cloud Tier devices.

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000381930
Article Type: Solution
Last Modified: 22 Oct 2025
Version:  1
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