PowerEdge: Storage Components may not be displayed in iDRAC9 after Firmware Update

Summary: After upgrading iDRAC9 firmware to version 7.20.60.50 or 7.20.70.50, storage components may not be displayed or the status may appear as Unknown.

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Symptoms

The Lifecycle Controllers may log CTL138 and CTL139 errors at periodic intervals.

Cause

This issue usually occurs when external storage is connected to a Dell HBA355e adapter.

Resolution

To work around this issue, do the following.

  1. SSH to the iDRAC
  2. Run command racadm set system.storage.LimitExternalHBATopology Enabled 
  3. Power cycle the server

 

Dell engineering is aware of this issue, and a permanent fix will be available in a future iDRAC firmware version.

Affected Products

Rack Servers, Tower Servers, XE Servers, XR Servers, OEM Server Solutions
Article Properties
Article Number: 000388426
Article Type: Solution
Last Modified: 10 Nov 2025
Version:  1
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