PowerStore: System Health Checks detects component Serial Numbers are not consistent

System Health may display a message "SN of item <x> is different, <sn-a> in IPMI <SN-B> SYM (KB#000196196)" in one of the following scenarios:

• Running a System Check using PowerStore Manager (UI) with the System Check or the Run Upgrade Extensions option. 

• Running the System Health Service Script (svc_health_check) using an SSH connection:

[SVC:service@51X1BW2-A user]$ svc_health_check run -rhc component_sn_check
Name                  Location Status   Description
Component SN Check    node_a   Failed   SN of item Battery0: repo(IPMI)=ACPV9183200182, repo(SYM)=ACPV9183200100 (KB#000196196)
Component SN Check    node_b   Failed   SN of item Battery1: repo(IPMI)=ACPV9183200182, repo(SYM)=ACPV9183200100 (KB#000196196)

The above message indicates that there is an inconsistency in the serial number (SN) for a replaceable component (FRU or CRU) in different subsystems of PowerStore. 

When this issue exists, the PUHC check may fail and software update NDU will not be possible.

To resolve this issue, contact technical support for assistance. Reference KB #000196196 for expedited attention and resolution.

For more information about System Health Checks see KB 000198084 PowerStore: How to use the System Check feature or KB 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check