VCF on VxRail: Falha no upgrade em 10% com o erro "Error: null Details: PartnerUpgradeActionDetail..."

Summary: Falha no upgrade em 10% com erro.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Falha no upgrade em 10% com erro:

Error: null Details: PartnerUpgradeActionDetail(action=Failed to upload bundle: D1JM1_VxRail-8.0.200-Composite-Upgrade-Slim-Package-for-7.0.x.zip., message= Please refer to KB000062924 article.)ERROR:PartnerUpgradeActionDetail(action=Failed to upload bundle: D1JM1_VxRail-8.0.200-Composite-Upgrade-Slim-Package-for-7.0.x.zip., message=Failed to upload bundle: D1JM1_VxRail-8.0.200-Composite-Upgrade-Slim-Package-for-7.0.x.zip: null. See the KB 000062924 article.)

 

Cause

Primeira causa:

  • Problema encontrado no vCenter no domínio WLD que recebeu upgrade.
  • O serviço vSphere-UI estava travando devido à falta de memória heap suficiente
    Falha no vSphere UI
    Erro de falta de memória Java
  • No /var/log/vmware/vsphere-ui/logs/vsphere-ui-runtime.log.stout: 
    Dumping heap to /var/log/vmware/vsphere-ui/java_pid240884.hprof ...
Heap dump file created [968706533 bytes in 3.764 secs]
Terminating due to java.lang.OutOfMemoryError: Java heap space
  • Verificando a memória heap para a interface do usuário do vSphere usando o comando abaixo: 
    cloudvm-ram-size -l
    Como verificar a memória heap

Segundo problema:

  • O grupo de discos estava ausente no primeiro nó do cluster
  • Não foi possível adicionar o grupo de discos devido ao primeiro problema

 

Resolution

  • Aumento da memória heap para 2.500 usando o comando abaixo: 
    cloudvm-ram-size -C 2048 vsphere-ui
  • Depois de resolver o problema do vCenter, adicionou o grupo de discos ausente
  • O upgrade prosseguiu com sucesso

 

Affected Products

VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail Appliance Family, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail E Series Nodes, VxRail P Series Nodes, VxRail S Series Nodes , VxRail V Series Nodes ...

Products

VxRail VD Series Nodes
Article Properties
Article Number: 000225756
Article Type: Solution
Last Modified: 09 Jul 2024
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.