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Instructions
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When will I receive my refund?
- Accept delivery of your order
-
To initiate a Return ( Dell’s Return Policy ), enter your order number above, under Action Menu click on Return Order.
- Choose between the pre-paid return options below:
- Drop off to a carrier store near you (print return label sent to you by email) or
- Pick up by carrier
- Ship your order back to Dell
- Follow the status of your Return by entering your Dell Order Number or Dell Purchase ID above and click on View Return Details from the Action Menu.
Can I cancel my order?
- Before Production/Packaging: It may be possible to cancel your order before the production and packaging process starts.
- Enter your Dell Order number above for the current status of your order, if you see “Request Cancellation” option enabled on the “Action Menu”, you may submit the cancellation request. Please note your request may not be processed if the order has begun production/packaging.
- After Production/Shipped Orders: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a return. Return T&C. apply.
Can I return my order?
- Accept delivery of your order
-
To initiate a Return ( Dell’s Return Policy ), enter your order number above, under Action Menu click on Return Order.
- Choose between the pre-paid return options below:
- Drop off to a carrier store near you (print return label sent to you by email) or
- Pick up by carrier
- Ship your order back to Dell
- Follow the status of your Return by entering your Dell Order Number or Dell Purchase ID above and click on View Return Details from the Action Menu.
Additional Information
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Article Properties
Article Number: 000190139
Article Type: How To
Last Modified: 04 Feb 2026
Version: 132
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