Video Playback Issues With Netflix App on AMD Graphics Card

Summary: This article explains the video playback issues that occur when using the Netflix app with AMD graphics cards while playing high bit rate content.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

When playing high bit rate content (2560x1440 or 1920x1080), on the Netflix app using AMD graphics cards the video playback may lag or get stuck for 5-10 seconds when the bit rate changes to 3840x2160.

Affected Models (with AMD graphics cards)

  • Precision 5860 Tower
  • Precision 7960 Tower
  • Precision 3460 XE Small Form Factor
  • Precision 3660 XE Tower

Cause

The Microsoft AOT function is disabled in the AMD driver, which causes the video playback issue.

Resolution

To resolve the video playback issue:

  • Close the Netflix app and reopen it.
  • Use a web browser to watch Netflix instead of the Netflix app.

Affected Products

Precision 3460 XE Small Form Factor, Precision 3660 XE Tower, Precision 5860 Tower, Precision 7960 Tower
Article Properties
Article Number: 000211873
Article Type: Solution
Last Modified: 15 Apr 2025
Version:  6
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