RecoverPoint for VMs: Installation of 6.0.x fails when using a single image ESXi cluster

Summary: RecoverPoint for Virtual Machines(VMs) 6.0.x fails if the ESXi cluster is configured to use a single image(vLCM enabled). This also causes Splitter installations to fail when registering external ESXi clusters in the RecoverPoint for Virtual Machines system. ...

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Symptoms

RecoverPoint for Virtual Machines(VMs) installation fails at 53% with error:

could not deploy ESX splitter. Operation failed. Failed to deploy splitter. ActionFailedException(super=com.emc.recoverpoint.connectors.actions.infra.ActionFailedException: Failed to deploy IOF splitter on some of the ESXs., faultCause=GENERAL_ERROR)

The vSphere task shows errors:

Cannot complete the operation. See the event log for details.
Failed to modify installation status of I/O filter, EMC_bootbank_emcsplitter_6011.m.96-1OEM.700.1.0.15843807, on all hosts.
Error stack:
 Failed to modify installation status of I/O filter, EMC_bootbank_emcsplitter_6011.m.96-1OEM.700.1.0.15843807, on all hosts.
vSphere APIs for I/O Filters (VAIO) installation of filters on cluster RP Cluster in datacenter XXXXX Datacenter has failed

The vSphere task failure looks similar to this:
IOFilter installation task failure

Cause

The ESXi cluster is configured for updates as a Single Image(vLCM enabled), which is not supported with RecoverPoint for Virtual Machines(VMs).
RecoverPoint for Virtual Machines 6.0.x requires use of Baselines - Part of the older vSphere Update Manager(VUM).

Resolution

Workaround:
Recent RecoverPoint for Virtual Machines Deployment guides, page 23, explain how to deploy in vLCM environments.


Resolution:
Dell Technologies engineering is investigating a way to support Single Image ESXi clusters in the future. Contact the Dell Technologies Customer Support Center or your service representative for assistance and reference this solution ID.

 

Additional Information

To validate if the ESXi cluster is set up to use a Single Image - In vSphere user interface:

  1. Select the ESXi Cluster object
  2. Go to "Updates" tab on the right pane
  3. Click the Image section

For vLCM enabled (Single Image), it should show something similar to:

Hosts in this cluster are managed collectively. This image below will be applied to all hosts in this cluster.


ESXi Cluster set to a Single Image configuration

For VUM(Baselines) Clusters, there should be a Baseline option above the image or instead of it.
ESXi Cluster configured to use Baselines
 

Affected Products

RecoverPoint, RecoverPoint for Virtual Machines
Article Properties
Article Number: 000267913
Article Type: Solution
Last Modified: 10 Oct 2025
Version:  5
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