PowerMax/VMAX: How to run Health Check using Solutions Enabler (SYMCLI)

Summary: This article explains how to run a PowerMax/VMAX array Health Check using Solutions Enabler (SYMCLI).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

The recommended way to run Health Check in PowerMax/VMAX array is by using Unisphere for PowerMax by following KB VxBlock: How to run a Health Check on VMAX3 or PowerMax from Unisphere.

Overview: Launch Unisphere for PowerMax > Select the array > System Health > Run Health Check

However, if Unisphere for PowerMax is not available, use Solutions Enabler (SYMCLI) to check the health of the array hardware.

 

The following are the most useful commands to check the health of a PowerMax/VMAX array using Solutions Enabler (SYMCLI):

This is the most useful command to check the components. It displays the overall state, failed components and in verbose mode, it provides a detailed view:

symcfg list -sid xxx -env_data
symcfg list -sid xxx -env_data -service_state_failed
symcfg list -sid xxx -env_data -v

This command lists the failed disks:

symdisk -sid xxx list -failed

This command lists the director status:

symcfg -sid xxx list -dir all

This command lists all the array events:

symevent -sid xxx list

This command lists the Storage Resource Pool (SRP) information:

symcfg -sid xxx list -srp -detail

 

These commands provide an overview of the hardware status and the most important components of an array.

However, as it is SYMCLI, there are many other commands and command combinations. Based on the requirement that those commands can also be run, see KB List of symcfg commands with examples - A simplified guide to symcfg related operations.

 

If any failure is detected, it is likely that the array has already called home and a dial-home Service Request (SR) already exists. Check open SRs under that array. If not, raise a case with support.

 

Review PowerMax, Solutions Enabler, and Unisphere for PowerMax Dell Knowledge Base articles and documentation for self-help.

If unsure about anything, contact the Dell Technologies PowerMax support team with the appropriate array ID. 

 

Additional Information

See the following resources for more information:

Solutions Enabler Documentation – Info Hub

Solutions Enabler and Unisphere for PowerMax important documentation and downloads links 

Affected Products

Symmetrix

Products

Solutions Enabler, Solutions Enabler Series, Symmetrix, Symmetrix DMX-3, Symmetrix DMX-3 950, Symmetrix DMX-4, Symmetrix DMX-4 950, Symmetrix Enginuity 5876, Symmetrix VMAX 10K (Systems with SN xxx959xxxx)/VMAXe , Symmetrix VMAX 10K (Systems with SN xxx987xxxx), Symmetrix VMAX 40K, Symmetrix VMAX SE, Symmetrix VMAX/VMAX 20K ...
Article Properties
Article Number: 000015626
Article Type: How To
Last Modified: 16 Dec 2025
Version:  5
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