CyberSense: Installing a License in CyberSense 8.6 Results in an End User License Agreement Error Message
Summary: Attempting to install or reinstall a license into a CyberSense 8.6 environment results in the following error when uploading the license file: "License upload has failed. Error: licmanage: checking licensing directory: "/opt/ie/var/licenses" This license requires the End User License Agreement. ...
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Symptoms
Uploading a new license results in the following error in the CyberSense 8.6 UI:
Figure 1: "License upload has failed" error dialog
Figure 1: "License upload has failed" error dialog
Cause
The release of CyberSense 8.6 brought more features and functionality to the UI for a better user experience. In the 8.6 release, there is no End User License Agreement (EULA) setting that can be accepted in this updated UI to apply this license.
Resolution
Workaround:
1. Log in to the deprecated, original CyberSense UI.
2. Navigate to Administration > System > Licenses.
3. Select the EULA option:
Figure 2: Select the EULA button under Administration > System > Licenses.
4. Scroll through the EULA and accept it:
Figure 3: The EULA has been accepted.
5. Log back in to the CyberSense 8.6 UI and install the license using the normal procedure.
Resolution:
This issue is addressed in all versions of CyberSense 8.7 and higher.
1. Log in to the deprecated, original CyberSense UI.
2. Navigate to Administration > System > Licenses.
3. Select the EULA option:
Figure 2: Select the EULA button under Administration > System > Licenses.
4. Scroll through the EULA and accept it:
Figure 3: The EULA has been accepted.
5. Log back in to the CyberSense 8.6 UI and install the license using the normal procedure.
Resolution:
This issue is addressed in all versions of CyberSense 8.7 and higher.
Article Properties
Article Number: 000227959
Article Type: Solution
Last Modified: 22 Aug 2024
Version: 1
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