OpenManage Enterprise: 4.5.x Is Not Able to Display Real-time Temperature From iDRAC

Summary: After firmware upgrade of iDRAC9 & iDRAC10 to v7.20.60.50 & v1.20.70.50 respectively, the real-time temperature is not displayed in OpenManage Enterprise 4.5.x.

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Symptoms

  • Device details page displays a red box message: "Unable to complete the operation Get Realtime Temperature because the device did not respond."
  • Monitor metrics tab displays "no data available" for Thermal graph.
  • MessageId":"CDEV6060" is registered under Tomcat\application.log.
  • Device details page displays red box message: "Unable to complete the operation Get Realtime Temperature because the device did not respond."

This affects all iDRAC10 firmware version >= 1.20.70.50 and idrac9 version>= 7.20.60.50

Cause

  • The API used to fetch System Inlet Temperature details in iDRAC10 firmware versions less than 1.20.70.50 or iDRAC9 versions < 7.20.60.50 is /redfish/v1/Systems/System.Embedded.1/Oem/Dell/DellNumericSensors/iDRAC.Embedded.1_0x23_SystemBoardInletTemp
  • This API has been changed to /redfish/v1/Systems/System.Embedded.1/Oem/Dell/DellNumericSensors/iDRAC.Embedded.1_0x23_InletTemp from iDRAC10 firmware version 1.20.70.50 and iDRAC9 firmware version 7.20.60.50 onwards. 
  • OpenManage Enterprise 4.5.x has not incorporated this change in the API that it uses to fetch the data and thus it errors out. 

Resolution

The fix for this issue is available in OpenManage Enterprise version 4.6.0.

Affected Products

Rack Servers, Tower Servers, Dell EMC OpenManage Enterprise, iDRAC10 - 1.20.xx Series, iDRAC9 - 7.xx Series
Article Properties
Article Number: 000384305
Article Type: Solution
Last Modified: 05 Nov 2025
Version:  1
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