Remote Proactive Services - XtremIO Upgrade Plan

Summary: Remote Proactive Services - XtremIO Upgrade Plan

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Instructions

XMS and Cluster are upgraded separately

Below is the sequence with timing and potential impact:
  • Remote Proactive Services perform preupgrade health checks for the array and makes sure the array is healthy for an upgrade (20-40* minutes); this is done before starting the upgrade. (Please note: Pre-Upgrade health checks are also performed during the scheduling phase (up to 2 weeks before the upgrade)
  • Remote Proactive Services engineer will make sure all the tools and codes are available (10-20* minutes if the upgrade is done over WebEx or up to 6* hours if Remote Proactive Services will transfer the code over ESRS, also done days prior to the upgrade to ensure actual upgrade starts on scheduled time)
  • Before starting the upgrade, Remote Proactive Services engineer reaches out for the point of contact (Customer/CE), provide an update about prehealth checks findings and get permission to start upgrade (if required)
Prechecks steps:
  • Obtain cluster name or cluster index.
  • Verify the cluster health.
  • Check system health.
  • Confirm infrastructure redundancy.
  • Download/verify the upgrade package.
  • Download the cluster log-bundle. (if not downloaded during the Tech Consultation activity)
  • Disable Email/SYR notifications.
  • Check XMS version.
  • Verify cluster alerts.

XMS Upgrade: Time in total: 20 minutes to 1 hour (depending on the array load), XMS upgrade does not have any impact to the operations.

Total Time (XMS+Cluster) of the upgrade varies depending on how many bricks the cluster is, as follows:
  • 1 X-Brick:  2 hrs
  • 2 X-Brick   2.5 hrs
  • 4 X-Brick   4 hrs
  • 6 X-Brick   5.5 hrs
  • 8 X-Brick   8 hrs

Post checks:
  • Verify the cluster health
  • Check I/O distribution across target ports
  • Enable Email/SYR Notifications


Notes:
  • XtremIO upgrades are non-disruptive.
  • There is NO Rollback plan for XtremIO upgrades, if there is any issue encountered during the upgrade RPS Upgrade engineers escalate directly to Support to get the issues fixed and continue with the upgrade

Affected Products

XtremIO Family

Products

XtremIO Family
Article Properties
Article Number: 000019778
Article Type: How To
Last Modified: 06 Nov 2025
Version:  4
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