Avamar - How to address Remote Management info error while running proactive_check.pl
Summary: This knowledge base article explains how to address Remote management errors while running proactive_check.pl.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
This knowledge base article explains what the error means and how to address it.
Once the proactive_check.pl is complete, the results can be seen by viewing the hc_result.txt. Errors can be seen related to Remote Management:
# --> Operating System SLES 11.3
# --> Node Type 1x6 Gen4t-Util, Gen4t-M2400
# --> Available Disk Space PASSED
# --> Hardware EOSL PASSED
INFO: Node (0.s) does not appear to have remote management enabled
INFO: Node (0.0) does not appear to have remote management enabled
INFO: Node (0.1) does not appear to have remote management enabled
INFO: Node (0.2) does not appear to have remote management enabled
INFO: Node (0.3) does not appear to have remote management enabled
INFO: Node (0.4) does not appear to have remote management enabled
INFO: Node (0.5) does not appear to have remote management enabled
RESOLUTION: Check if it should be enabled.
# --> Remote Management INFO
Avamar ADS machines such as Gen4s and Gen4T have a remote access module which can be accessed remotely when configured. This allows customers and remote support to access a virtual console allowing remote grid management.
The above error message indicates presence of remote management module but not in use. Enabling the module and setting up the required IP details would allow remote access capabilities.
See the below knowledge articles on how to configure the remote management module.
The Gen4T Customer Installation guide contains additional information about shared and dedicated RMC ports.
Once the proactive_check.pl is complete, the results can be seen by viewing the hc_result.txt. Errors can be seen related to Remote Management:
# --> Operating System SLES 11.3
# --> Node Type 1x6 Gen4t-Util, Gen4t-M2400
# --> Available Disk Space PASSED
# --> Hardware EOSL PASSED
INFO: Node (0.s) does not appear to have remote management enabled
INFO: Node (0.0) does not appear to have remote management enabled
INFO: Node (0.1) does not appear to have remote management enabled
INFO: Node (0.2) does not appear to have remote management enabled
INFO: Node (0.3) does not appear to have remote management enabled
INFO: Node (0.4) does not appear to have remote management enabled
INFO: Node (0.5) does not appear to have remote management enabled
RESOLUTION: Check if it should be enabled.
# --> Remote Management INFO
Avamar ADS machines such as Gen4s and Gen4T have a remote access module which can be accessed remotely when configured. This allows customers and remote support to access a virtual console allowing remote grid management.
The above error message indicates presence of remote management module but not in use. Enabling the module and setting up the required IP details would allow remote access capabilities.
See the below knowledge articles on how to configure the remote management module.
- Avamar : How to configure Remote Management Console for Gen4T nodes
- Avamar - How to configure Remote Management Module for Gen4s nodes
- Firewall Ports Requirements for RMC, RMM4 and DRAC
- Avamar - How to reset RMM configuration?
The Gen4T Customer Installation guide contains additional information about shared and dedicated RMC ports.
Affected Products
AvamarProducts
Avamar, Avamar Data Store, Avamar Data Store Gen4S, Avamar Data Store Gen4T, Avamar ServerArticle Properties
Article Number: 000020761
Article Type: How To
Last Modified: 23 Sep 2024
Version: 4
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