SourceOne Console displays error "An unexpected error has occurred" if a Native Archive folder has more than 2.1 billion items

Summary: SourceOne Console displays error "An unexpected error has occurred" if a Native Archive folder has more than 2.1 billion items

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Symptoms



The EMC SourceOne Management Console displays the following error after clicking the Native Archive node:
 

Description:
An unexpected error has occurred.
 
Additional Details:
Value was either too large or too small for an Int32.
 
Stack Trace:
   at System.Convert.ToInt32(Int64 value)
   at System.Int64.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Convert.ChangeType(Object value, Type conversionType)
   at Infragistics.Win.UltraWinDataSource.UltraDataColumn.ConvertToDataType(Object value, Type dataType)
   at Infragistics.Win.UltraWinDataSource.UltraDataColumn.ConvertToDataType(Object value)
   at Infragistics.Win.UltraWinDataSource.UltraDataRowsCollection.InternalInsert(Int32 index, Boolean raiseAddEvents, Object[] cellValues, Boolean bypassEditState)
   at Infragistics.Win.UltraWinDataSource.UltraDataRowsCollection.Insert(Int32 index, Boolean raiseAddEvents, Object[] cellValues, Boolean bypassEditState)
   at EMC.EX.MMCAdmin.PBAMMC.ExPBAArchiveFoldersViewCtrl.PopulateFoldersGrid()

 
After acknowledging the error some archive folders may not be displayed. The folder which generated the error cannot be expanded.

Cause

This problem is caused by a software defect cited in SDR 60807. Once the number of Volume Items in a single folder exceeds 2,152,631,789 the count can no longer be stored within a 32-bit integer variable.

Resolution

This issue will be resolved in EMC SourceOne Email Management versions 7.2 SP5 or higher (Release scheduled for Q2 2017). EMC SourceOne Patch and Service Pack kits are available for download via http://support.emc.com, Hotfixes can be obtained by contacting EMC Technical Support.

Affected Products

SourceOne Email Management

Products

SourceOne Email Management
Article Properties
Article Number: 000054710
Article Type: Solution
Last Modified: 26 May 2025
Version:  5
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