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Resetting the root password for Dell VxRail Manager

Summary: Guided instructions for an administrator to reset the VxRail Manager root password.

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Article Content


Symptoms

An administrator may reset the VxRail Manager root password if the password is lost.

Cause

The root password may have been lost.

Resolution

Follow these steps to reset the root password:
 

Step 1. Restart Guest (DO NOT RESET) for VxRail Manager VM from vCenter, then Press E at the below screen (Figure 1).

Restarting guest

Figure 1: Restarting guest
 

Step 2. Add init=/bin/bash as shown in the screen below (shown in a red square in Figure 2), then press F10 or Control+X.

Adding information

Figure 2: Adding information


Step 3. Change the password by typing passwd and then update the new password. You may see the "Authentication token lock busy" error (Figure 3).
 

Changing password

Figure 3: Changing password
 

If you see the "Authentication token lock busy," error, type:

mount -o remount rw -t ext3 /
chmod -v 4711 /usr/bin/passwd

Correcting Authentication token lock busy message

Figure 4: Correcting Authentication token lock busy message
 

Step 4. Change the password again by typing passwd and then update the new password.

Changing password again

Figure 5: Correcting Authentication token lock busy message


Step 5. Exit from the VxRail Manager Console, then either click Restart Guest or Power Off and then Power On on the VxRail Manager VM from vCenter.


Note: If you selected "Reset" from the VM Power options instead of Restart Guest or Power Off, the changes you made in GRUB are reverted. You must go through the steps again and use the correct VM Power option.
 

    Additional Information

    Article Properties


    Affected Product

    VxRail, VxRail Software

    Product

    VxRail Appliance Family, VxRail Appliance Series

    Last Published Date

    25 Jan 2024

    Version

    13

    Article Type

    Solution