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Article Number: 000116043

Dell Networking: How to Use PuTTY.exe to Save Output to a File

Summary: This article provides a step-by-step guide for using PuTTY.exe to gather the output of the "show tech-support" command.

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Article Content

Instructions

The following article is a step-by-step guide for using PuTTY.exe to gather the output of the show tech-support command sometimes requested by the Networking support team. Information on PuTTY.exe is widely available. All decisions regarding the download and installation of software must be consistent with the policies and procedures of your organization. PuTTY.exe is a popular tool, but this guide should not be interpreted as an explicit or implicit endorsement of this software.

Assumptions:
  • The hardware required to connect to the switch is in place and working.
    • An IP-based connection requires a network cable from the system to the switch. You must know the IP address that is assigned to the switch to use this option. If you are unsure or otherwise unable to access the IP address of the switch, you must use a serial connection.
    • A serial connection requires a serial cable, null modem cable, or rollover cable as determined by your specific hardware. If the system being used does not have a serial port, a USB-to-serial adapter is required. 
  • The user can log in to the Privileged mode (console#) within the switch.
  • The user has downloaded PuTTY.exe.This hyperlink is taking you to a website outside of Dell Technologies.
Note: At the time of this writing, this is the correct download link. PuTTY is freeware and should not require payment or account sign-up. PuTTY is a stand-alone executable that does not require installation.
  1. Open PuTTY by double-clicking the PuTTY.exe application file
  2. Click Session > Logging.
PuTTY Session Logging
  • Select Printable Output.
  • Change the name of the output file as necessary and browse to the preferred storage location.
  • Click Session to enter the connection location.
  1. Enter the session-specific information.
PuTTY Session Specific Information
  • Enter the IP address of the switch.
  • Select Telnet or SSH (Telnet is the default on Dell switches, but not the default setting on PuTTY).
For a serial connection, perform the following:
 
PuTTY Serial Connection
  • Select Serial at the bottom of the left pane and verify the connection settings. The default settings for most switches are as follows:
    • Baud: 9600 or occasionally 115200
    • Data bits: 8
    • Stop bits: 1
    • Parity: None
    • Flow control: None
Note: The host operating system determines the COM interface. COM1 is used as an example, but this interface may already be reserved by the operating system. Within the Windows environment, verify the COM port within Device Manager. Many user’s guides indicate that flow control should be XON/XOFF. Explicitly listing it as None is shown here to remove negotiation compatibility issues with host operating systems.
  1. Click Open.
  2. A command prompt window opens and gives the user Command-Line Interface (CLI) access to the switch. If the prompt is as follows, it must be escalated to Privileged Exec mode using the enable command as shown. 
    console>
console> enable
    By default, there is not an "enable password" required. However, in some switches this must be set using the web interface, or the password recovery process must be followed.
  3. To allow uninterrupted output, use the following command: 
    console# terminal length 0
  4. Run the desired commands to log output. The example uses the following command, and that is the most commonly collected network switch log. 
    show tech-support
  5. When the prompt returns to console#, the log file should be complete and ready to be sent in as requested or archived as needed. 
Log File Complete and Ready
 
Note: Remember to return to step #2 and select None. Failure to do so could result in overwriting an existing file the next time PuTTY.exe is opened.

Article Properties

Affected Product
Force10 S2410-01-10GE-24P, Force10 S2410-01-10GE-24CP, Force10 S25N-S50N, Force10 S25-01-GE-24P, Force10 S25-01-GE-24T, Force10 S25-01-GE-24V, Force10 S50-01-GE-48T-V, Force10 S50-01-GE-48T, PowerSwitch S3048-ON, PowerSwitch S4048-ON , PowerSwitch S4810P, PowerSwitch S4810-ON, PowerSwitch S5000, Force10 S50P, Force10 S55T, Force10 S60-44T, PowerSwitch S6000, PowerSwitch S6000 ON, Force10 Z9000, Dell Networking Z9500, Mellanox SX6000 Series, PowerSwitch N1500 Series, PowerSwitch N2000 Series, PowerSwitch N3000 Series, Dell Networking S3100 Series, Dell Networking X1000 Series, Dell Networking X4000 Series, PowerSwitch Z9100-ON, PowerConnect 2808, PowerConnect 2816, PowerConnect 2824, PowerConnect 2848, PowerConnect 3524, PowerConnect 3524P, PowerConnect 3548, PowerConnect 3548P, PowerConnect 5448, PowerConnect 5524, PowerConnect 5524P, PowerConnect 5548, PowerConnect 5548p, PowerConnect 6224, PowerConnect 6224F, PowerConnect 6224P, PowerConnect 6248, PowerConnect 6248P, PowerConnect 7024, PowerConnect 7024F, PowerConnect 7024P, PowerConnect 7048, PowerConnect 7048P, PowerConnect 7048R, PowerConnect 8024, PowerConnect 8024F, PowerConnect 8100 Series ...
Last Published Date

22 Mar 2024

Version

7

Article Type

How To

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