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Article Number: 000124141

Data Stored in Box Drive May Result in Data Corruption when using Dell Encryption Enterprise Shield

Summary: Encrypted data stored on your computer may become corrupted when using Box Drive to synchronize data to Box.com.

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Article Content

Symptoms

Affected Products:

  • Dell Encryption Enterprise Shield
  • Dell Data Protection | Encryption
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

Affected Operating Systems:

  • Windows

Cause

Not Applicable

Resolution

It is recommended to have the following policies in place to prevent data corruption:

SDE

-^C:\users\*\AppData\local\box

Common

-^%ENV:USERPROFILE%\AppData\local\box
Note: For more information about modifying policies, reference How To Modify Policies on the Dell Data Protection Server.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties

Affected Product

Dell Encryption

Last Published Date

16 Feb 2024

Version

9

Article Type

Solution

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