Dell Encryption Enterprise is Missing the Locally Cached MSI Error Occurs During Upgrade

Summary: During an upgrade of Dell Encryption Enterprise (Formerly Dell Data Protection | Enterprise Edition), you may receive the error "The currently installed Dell Encryption is missing the Locally Cached MSI" or "The currently installed Dell Data Protection | Encryption is missing the Locally Cached MSI." ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition

Affected Versions:

  • v8.0.0 and Later

Cause

Not Applicable

Resolution

The resolution differs depending on whether the error references Dell Encryption or Dell Data Protection | Encryption. Click the referenced product name for more information.

To replace the MSI:

  1. Contact Dell Data Security ProSupport to request the DDPE_[bitdepth]_setup.exe installer for the version specified in the error.

Dell Encryption Upgrade Error
Figure 1: (English Only) Dell Encryption Upgrade Error

Note:
  • For contact information, reference Dell Data Security International Support Phone Numbers.
  • [bitdepth] represents the operating system processor bit.
  • In this example image, the .exe installer is for version 8.18.0.
  • The version and filename may differ from the example image.
  1. Run DDPE_[bitdepth]_setup.exe to load the Welcome to the Install Wizard screen, but do not press Next.

Dell Encryption 64-bit setup
Figure 2: (English Only) Dell Encryption 64-bit setup

  1. Right-click the Windows Start menu and then click Run.

Run
Figure 3: (English Only) Run

  1. In the Run UI, type %temp% and then press OK. This opens the user’s temp directory.

%temp%
Figure 4: (English Only) %temp%

  1. From Windows Explorer:
    1. Sort by Date modified.

Sort by Date modified
Figure 5: (English Only) Sort by Date modified

  1. Identify the date and timeframe that DDPE_[bitdepth]_setup.exe was run (step 2).
  2. Locate the [DELL ENCRYPTION] file with a timestamp close to step 2.

Dell Encryption 64-bit.msi
Figure 6: (English Only) Dell Encryption 64-bit.msi

Note:
  • [DELL ENCRYPTION] =
    • x86 = Dell Encryption.msi
    • x64 = Dell Encryption 64-bit.msi
  • [DELL ENCRYPTION] may be contained within another folder inside the Temp folder.
  1. Copy [DELL ENCRYPTION] (step 5c) to C:\Windows\Installer.
  2. Rename [DELL ENCRYPTION] (step 5c) to match the filename of the .msi receiving an error (step 1).

Rename file
Figure 7: (English Only) Rename file

Note: The example error image (step 1) needs the file that is renamed to 37969bd7.msi. This filename may differ in your environment.
  1. Close the installation wizard.

Dell Encryption 64-bit setup
Figure 8: (English Only) Dell Encryption 64-bit setup

  1. Retry the upgrade.

To replace the MSI:

  1. Contact Dell Data Security ProSupport to request the DDPE_[bitdepth]_setup.exe installer for the version specified in the error.

Dell Data Protection | Encryption Upgrade Error
Figure 9: (English Only) Dell Data Protection | Encryption Upgrade Error

Note:
  • For contact information, reference Dell Data Security International Support Phone Numbers.
  • [bitdepth] represents the operating system processor bit.
  • In this example image, the .exe installer is for version 8.9.1.
  • The version and filename may differ from the example image.
  1. Run DDPE_[bitdepth]_setup.exe to load the Welcome to the Install Wizard screen, but do not press Next.

Dell Data Protection | Encryption 64-bit Setup
Figure 10: (English Only) Dell Data Protection | Encryption 64-bit Setup

  1. Right-click the Windows Start menu and then click Run.

Run
Figure 11: (English Only) Run

  1. In the Run UI, type %temp% and then press OK. This opens the user’s temp directory.

%temp%
Figure 12: (English Only) %temp%

  1. From Windows Explorer:
    1. Sort by Date modified.

Sort by Date modified
Figure 13: (English Only) Sort by Date modified

  1. Identify the date and timeframe that DDPE_[bitdepth]_setup.exe was run (step 2).
  2. Locate the [DELL DATA PROTECTION] file with a timestamp close to step 2.

Dell Data Protection Encryption 64-bit
Figure 14: (English Only) Dell Data Protection Encryption 64-bit

Note:
  • [DELL DATA PROTECTION] = 
    • x86 = Dell Data Protection Encryption.msi
    • x64 = Dell Data Protection Encryption 64-bit.msi
  • [DELL DATA PROTECTION] may be contained within another folder inside the Temp folder.
  1. Copy [DELL DATA PROTECTION] (step 5c) to C:\Windows\Installer.
  1. Rename [DELL DATA PROTECTION] (step 5c) to match the filename of the .msi receiving an error (step 1).

rename file
Figure 15: (English Only) rename file

Note: The example error image (step 1) needs the file that is renamed to 7b6a7e.msi. This filename may differ in your environment.
  1. Close the installation wizard.

Dell Data Protection | Encryption 64-bit setup
Figure 16: (English Only) Dell Data Protection | Encryption 64-bit setup

  1. Retry the upgrade.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 

Affected Products

Dell Encryption
Article Properties
Article Number: 000124941
Article Type: Solution
Last Modified: 11 Apr 2024
Version:  8
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