How to Troubleshoot Power Issue on a Dell Desktop or All-in-One

Summary: If your Dell desktop or all-in-one computer is not able to turn on, follow the troubleshooting steps to help you resolve power issues. Learn how to perform basic checks to identify whySee more

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Symptoms

  • Dell desktop or all-in-one is not able to turn on.
  • The power LED on the desktop or all-in-one is off.
  • The power LED on the AC adapter of a Dell all-in-one computer is off.
  • None of the LEDs on the desktop or all-in-one respond when you press the power button.
  • There is no LED or sound indication that the desktop or all-in-one is turned on.

Cause

Follow the troubleshooting steps below. Expand the sections below to learn how to perform each troubleshooting step to identify the cause and resolve the power issue on a Dell desktop or all-in-one.

Resolution

Most often, restarting the computer resolved many issues. The residual power in the computer may cause the laptop not to turn on. Follow the steps below to drain the residual power.

  1. Turn off the computer. Press and hold the power button for 10-15 seconds.
  2. Disconnect the power cable from the computer.
    NOTE: Dell all-in-one computers may either come with a power cable or an AC adapter. Disconnect the power cable or the AC adapter depending on the configuration of the computer.
  3. Disconnect all devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
  4. Press and hold the power button for 15-20 seconds to drain residual power.
  5. Connect the power cable to the computer.
  6. Turn on the computer.

If this did not resolve the issue, go to the next step.

The power cable, AC adapter cable, and power cables may get frayed or cut, and wires may become exposed at either end of the cables. This may be due to the way the cable is wrapped around the AC adapter, or if the cable is subject to undue stress. If the damage is severe enough to expose wires, you should discontinue using the power cable or AC adapter. To check the power cable, AC adapter, cables, and the power port on the desktop or all-in-one for any damages:

  1. Unplug the power cable or AC adapter from the wall outlet.
  2. Unplug the power cable or AC adapter from the computer.
  3. Check the power cable or AC adapter and cables (including the power cable) for signs of physical damage or overheating.
  4. Check if the pin inside the plug or adapter port is bent, broken, or damaged.
CAUTION: Dell recommends using the Dell-branded AC adapter that was shipped with the all-in-one computer. Dell does not recommend using third-party AC adapters.
WARNING: Grasp or hold the plug and not the cable while disconnecting the power cable or cables.
WARNING: Dell AC adapter for the all-in-one computer works with electrical outlets worldwide. However, power connectors or power strips may vary among different countries.
CAUTION: If the power cable, AC adapter or cables are damaged, discontinue using the power cable or AC adapter immediately.

If you notice a damage, contact Dell Technical Support for repair options. If you do not find any damage, go to the next step.

  1. Unplug the power cable or AC adapter from the wall outlet.
  2. Connect another device on the wall outlet to verify if the wall outlet is working correctly.
  3. Try a known-good wall outlet.
  4. Plug the power cable or AC adapter directly to the wall outlet.
    Bypass any power regulators like surge protectors, UPS (uninterruptible power supply), power splitters.
  5. Power on the computer.
NOTE: Dell desktops and monitors use similar type of power cables. To isolate if the power cable is working correctly, swap the power cables between the desktop and monitor.

If the power cable and the wall outlet are working correctly and the computer is not able to turn on, go to the next step.

Reseat the AC adapter by following these steps:

  1. Unplug the AC adapter from the wall outlet for 15 seconds.
  2. Unplug the AC adapter from the computer.
  3. Plug the AC adapter to a known-good wall outlet.
    Bypass any power regulators like surge protectors, UPS (uninterruptible power supply), power splitters.
  4. Plug the AC adapter to the computer.
  5. Check the LED indicator on the AC adapter.
NOTE: The LED indicator may be located either on the AC adapter brick or the adapter (DC) plug.

If the AC adapter LED indicator is on, go to the next step.
If the AC adapter LED indicator is off or turns off when it is connected to the computer, contact Dell Technical Support for repair options.

It is important to verify that the voltage selection turn on the power supply unit is set to the correct voltage based on your current location. The power supply unit (PSU) of certain Dell desktops allow you to change the voltage from 110 V to 220 V depending on your current location.

For example, the standard voltage that is supported in the United States is 110 V and 230 V to 240 V in the United Kingdom. Ensure that the toggle turn on the power supply unit (PSU) is set to either 110 V or 220 V based on your current location.

NOTE: If the voltage selector toggle switch is not available on a Dell desktop, the power supply unit (PSU) of that desktop computer can automatically identify the voltage.

If this did not resolve the issue or if there is no voltage selector toggle switch, go to the next step.

Dell Inspiron, XPS, OptiPlex, Precision, and Vostro desktop computers include a power supply with a integrated self-test (BIST) feature that helps diagnose the health of the power supply unit. The LED indicator on the PSU helps identify if the power issue is caused by the power supply unit.

NOTE: Certain older models of Dell Inspiron, XPS, and Vostro desktop computers may not be equipped with a PSU-integrated self-test. To learn more, see the Dell knowledge base article How to Run a Power Supply Unit Self Test On a Dell Desktop or All-in-One Computer.

How to run the self-test using the button on the PSU

  1. Turn off the computer.
  2. Press the BIST button on the computer and check whether the LED lights up.
  3. The light should be solid on not flickering or flashing, and the power supply fan should also turn on to speed. If the fan is not spinning up properly this should be considered a BIST failure even if the LED lights up.
  4. If the integrated self-test LED turns on, then the power supply unit can deliver power to the system board.
  5. If the BIST LED does not light up, then the power supply is not able to deliver power to the system board and could be caused by any component that is connected to the power supply or the power supply itself. The next step would be to isolate the source of the power failure by disconnecting parts from the PSU, see the Dell knowledge base article Resolve No Power, No POST, No Boot or No Video issues with your Dell Computer.

How to run the self-test without the button on the PSU

  1. Turn off the computer.
  2. Disconnect the power cable from the PSU, and wait for 15 seconds.
  3. After 15 seconds, connect the power cable back to the PSU.
  4. The LED light should stay on for 3 seconds and then turn off.
  5. If the integrated self-test LED turns on, then the power supply unit can deliver power to the system board.
  6. If the BIST LED does not light up, then the power supply is not able to deliver power to the system board and could be caused by any component that is connected to the power supply or the power supply itself. The next step would be to isolate the source of the power failure by disconnecting parts from the PSU, see the Dell knowledge base article Resolve No Power, No POST, No Boot or No Video issues with your Dell Computer.

If this did not resolve the issue, contact Dell Technical Support for repair options.

Additional Information

SLN285154_en_US__7Battery(1)SLN285154_en_US__8Power(1) Browse our Battery and Power site for additional resources and information.


Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, and China personal computer customers. Server and Storage not applicable.

Videos

Learn about integrated Self-Test on Desktop Power Supply.

Duration: 02:56
Closed captions: English only

Article Properties


Affected Product

Desktops & All-in-Ones, G Series, Fixed Workstations, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3452 AIO, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Inspiron 27 7775, Latitude 5290 2-in-1, OptiPlex 3050 All-In-One, OptiPlex 3050Desktops & All-in-Ones, G Series, Fixed Workstations, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3452 AIO, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Inspiron 27 7775, Latitude 5290 2-in-1, OptiPlex 3050 All-In-One, OptiPlex 3050, OptiPlex 3060, OptiPlex 5050, OptiPlex 5060, OptiPlex 5250 All-In-One, OptiPlex 7050, OptiPlex 7060, OptiPlex 7450 All-In-One, OptiPlex 7460 All-In-One, OptiPlex 7760 All-In-One, Vostro 3470, Vostro 3670, XPS 27 7760See more

Last Published Date

07 Jun 2021

Version

10

Article Type

Solution

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