Article Number: 000125534
When working with a D3100 or any other USB 3.0 docking station that needs the DisplayLink driver. Trying to install a new version of the driver may give an error. The error may say that an older version is installed, even after removing the older driver. This may be due to other software on the computer that uses DisplayLink and Magic Control Technology (MCT) which supplies docks similar to the D3100.
Follow these steps to remove the MCT software and older DisplayLink driver software:
If these steps do not work, the user may have other USB Graphics software that leaves services on the computer.
These advanced steps allow the DisplayLink driver to install.
sc delete GManager
then press ENTERsc delete MctUsbAudio
and press ENTERsc delete mctkmd
and press ENTERsc delete mctkmdldr
and press ENTERsc delete MCTDesktopSvr
and press ENTERDell Dual Video USB3.0 Docking Station D1000, Dell SuperSpeed USB 3.0 Docking Station, Dell USB3.0 dock D3100
07 Feb 2024
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How To