How to Manage Two-Factor Authentication (2FA) for VMware Carbon Black Cloud

Summary: Learn how to enable or reset two-factor authentication (2FA) for VMware Carbon Black Cloud by following these step-by-step instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

This article covers 2FA requirements and management for the VMware Carbon Black Cloud console.

Affected Products:

  • VMware Carbon Black Cloud

Cause

Not applicable

Resolution

2FA Client Support

VMware Carbon Black Cloud supports the following 2FA clients:

  • DUO Security
  • Google Authenticator
Note: Dell and VMware do not endorse nor support any listed third-party 2FA client. Contact the product’s manufacturer for information about setup, configuration, and management.

Enabling and Resetting 2FA

Administrators may Enable or Reset 2FA for their environment. Click the appropriate process for more information.

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, expand Settings and then click Users.

Expanding Settings and selecting Users

Note: The layout in the example may differ slightly from your environment.
  1. 2FA may be configured for:

Click on the appropriate 2FA client for more information.

DUO Security

  1. In the top-menu, click DUO Security.

DUO Security

  1. Confirm two-factor change.

Confirming two-factor change

  1. In the DUO Security Settings user interface (UI):
    1. Populate Integration Key.
    2. Populate Secret Key.
    3. Populate API Host.
    4. Click Save.

DUO Security Settings with an Integration Key field, Secret Key field, API host field, and Save button

Google Authenticator

  1. In the top-menu, click Google Authenticator.

Google Authenticator

  1. Confirm two-factor change.

Confirming two-factor change

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, expand Settings and then click Users.

Expanding Settings and selecting Users

Note: The layout in the example may differ slightly from your environment.
  1. In the USERS menu:
    1. Locate the appropriate EMAIL.
    2. Click the arrow icon under Actions.
    3. Click Reset Google Authenticator or Reset DUO Security.

Selecting Reset Google Authenticator

Note: The example screenshot uses Google Authenticator. DUO Security is listed in environments using that 2FA client.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 

Affected Products

VMware Carbon Black
Article Properties
Article Number: 000126220
Article Type: Solution
Last Modified: 15 Feb 2024
Version:  11
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.