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Article Number: 000128783

Driver Installation Guide for Dell Docking Station WD22TB4, WD19TB, WD19DC, WD19, WD19TBS, WD19DCS, and WD19S

Summary: This article provides information about how to download and install drivers for Dell Docking Station WD19 and WD22 series docking stations. Most docking station issues are resolved by installing the latest drivers. ...

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Article Content

Instructions

Missing or outdated drivers can cause issues such as dock not detected, no video, flickering, intermittent network connection, ports not working, or limited support for multiple displays.

Affected products:

  • WD22TB4
  • WD19TB
  • WD19DC
  • WD19
  • WD19TBS
  • WD19DCS
  • WD19S

Dell WD series docks require the latest drivers, firmware, BIOS, and Windows updates to function optimally. 

WD19, and WD22 series Updates

Dell Technologies recommends resetting the docking station, installing the latest Windows Updates, and updating the drivers for the computer and the docking station when troubleshooting a docking station problem.

NOTE: Your computer must be docked for docking station driver updates. Dell Command Update requires a default setting to be changed to include dock updates. Go to Settings (gear icon) > Update Filter > What to display, and select “All updates for system model” (Figure 1 [English only])

What to display in the Dell Command Update app
Figure 1:

Docking Station Reset Procedure

  1. Disconnect the USB-C or Thunderbolt cable from the computer.
  2. Unplug the AC power from the dock.
  3. Drain any remaining power to the docking station by holding the power button for 30 seconds.
  4. Connect the AC power to the docking station.
  5. The docking station LED on the power button blinks three (3) times.
  6. Connect the USB-C or Thunderbolt cable to the computer.

Windows Operating System and Dell driver updates

  1. Manually download and update the dock firmware from the Dell Support website.
    • The dock must be connected to the system during the update.
    • Power cycle the dock once the firmware has been updated. (See instructions for the reset procedure above)
  2. Run Windows Update to ensure that the operating system is up to date.
  3. Run SupportAssist (all models), or Dell Command Update (Precision, XPS, and Latitude) or Dell Update (Vostro, Inspiron, and G-Series) to update the computer BIOS and Drivers for both the computer and dock. Drivers can also be manually downloaded and installed (Table 1). These computer BIOS (the computer reboots when running the BIOS update), drivers, and the drivers for the dock can be downloaded from the Dell Support website. (The USB Audio jack driver only applies to docks with 3.5 mm jacks.)
    • The dock must be connected to the computer during the update process to detect and install the dock firmware.
    • Power cycle the dock once the firmware has been updated. (See instructions for the reset procedure above)
  4. Test the Docking Station to see if the issues are resolved.
Table 1: WD19 and WD22 series dock drivers and firmware.
Dock Drivers and Firmware Notes
Realtek USB Audio Not used by WD19S, WD19TBS, WD19DCS, or WD22TB4
Realtek USB GBE Ethernet Controller Driver  
Dell Dock WD19 Series Firmware Update Utility  
System Drivers and Firmware  
Intel Thunderbolt Controller Firmware Update Utility
  • This is for computers that support Thunderbolt technology.
  • Ice Lake and Tiger Lake chipsets have native Thunderbolt support and do not use this driver.
Intel Thunderbolt Controller Driver
  • This is for computers that support Thunderbolt technology.
  • Ice Lake and Tiger Lake chipsets have native Thunderbolt support and do not use this driver.
Intel UHD Graphics Driver Required even if computer has discrete graphics.
BIOS  
Windows Operating System Updates Run Windows Update
NOTE: To learn more about installing device drivers, see the Dell knowledgebase article How to Download and Install Dell Drivers.
NOTE: Drivers for third-party devices such as keyboards, mouses, and printers, must be installed, if required. See the device manufacturer's website for more information.

Additional Information

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Article Properties

Affected Product

Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell Thunderbolt Dock – WD22TB4

Last Published Date

20 Nov 2023

Version

12

Article Type

How To

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