How to use Microsoft Utilities on a computer with Dell Encryption Installed

Summary: This article is designed to give an understanding of using Microsoft utilities on a computer where Dell Encryption (formerly Dell Data Protection | Encryption) is present.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption
  • Data Protection | Encryption

Cause

Not Applicable

Resolution

Check Disk (CHKDSK)

  • CHKDSK is meant to search for potential issues with the file system and based on certain situations, repair those issues.
  • In rare scenarios in some computers with Dell Encryption, data loss may occur to files that are heavily used.
  • It is not suggested using CHKDSK outside of extreme circumstances on a computer running Dell Encryption.

System File Checker (SFC)

  • The most common parameter that is used is sfc /scannow which scans and verifies the versions of all protected system files after you restart your computer.
  • These types of files should be SDE encrypted, and the keys would be released at boot.
  • No known issues exist when using this utility.

System Restore

  • System Restore is not supported with Dell Encryption. Follow the recovery process in the Recovery Guide .
Note: This applies to FFE, FDE, and SED support System Restore.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130511
Article Type: Solution
Last Modified: 27 Mar 2024
Version:  12
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