Local LCD Displayer Shows a Black Screen When Opening Lid or Hot Plugging an External Monitor

Summary: This article is about getting a black screen on a local LCD displayer for a second when opening the lid or hot-plugging an external monitor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The local LCD displayer shows a black screen for one second when opening the lid or hot-plugging to an external monitor.

Affected Platforms:

  • Latitude 5410
  • Latitude 5510
  • Latitude 5411
  • Latitude 5511
  • Latitude 7210 2-in-1
  • Latitude 7310
  • Latitude 7410
  • Latitude 9410
  • Latitude 9510
  • Precision 3550
  • Precision 3551
  • Precision 7550
  • Precision 7750

Cause

Getting the black screen for a sec is an expected behavior of the Microsoft Multiplane OverlayThis hyperlink is taking you to a website outside of Dell Technologies. (MPO) feature with the Intel Comet Lake CPU.

Note: MPO feature is a power conservation feature to enhance battery life. Intel recommends end user to enable this feature.

Resolution

MPO feature can be disabled by editing the registry table as follow steps:

  1. Search DisplayFeatureControl in the Registry Editor.
    Search DisplayFeatureControl in Registry Editor. 
  2. Modify the value from 3e3 to 383.
    Modify the value from 3e3 to 383.
  3. Restart the computer.

Affected Products

Latitude 7210 2-in-1, Latitude 7310, Latitude 5410, Latitude 5411, Latitude 7410, Latitude 9410, Latitude 5510, Latitude 5511, Latitude 9510, Precision 3550, Precision 3551, Precision 7550, Precision 7750
Article Properties
Article Number: 000130724
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  5
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