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Article Number: 000130796

How to Identify the Dell Encryption Enterprise / Dell Encryption Personal Recovery Bundle Version

Summary: The version of the Dell Encryption Enterprise or Dell Encryption Personal local security administrator (LSA) recovery bundle may be identified by following these instructions.

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Article Content

Symptoms

It is important to know the version of the Dell Encryption Enterprise (formerly Dell Data Protection | Enterprise Edition) or Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) local security administrator (LSA) recovery bundle to:

  • Determine compatibility requirements.
  • Determine UI differences.
  • Understand workflow changes.

This article covers how to identify the version of the recovery bundle.

Affected Products:

Dell Encryption Enterprise
Dell Data Protection | Enterprise Edition
Dell Data Protection | Server Edition
Dell Encryption Personal
Dell Data Protection | Personal Edition

Affected Operating Systems:

Windows

Cause

Not applicable.

Resolution

The process differs between the products:

  • Dell Encryption Enterprise
  • Dell Encryption Personal

Click the appropriate product for more information.

Note: The LSA recovery bundle must be downloaded before following these steps. For more information, reference How to Download the Dell Encryption Enterprise / Dell Encryption Personal Recovery Bundle.

To identify the version:

  1. Right-click the LSA recovery bundle and then select Run as administrator.

Run as administrator

Note: The name of the LSA recovery bundle will differ in your environment.
  1. If Windows Defender is enabled, select More Info and then click Run anyway. Otherwise, go to Step 3.

Windows Defender prompt

  1. If User Account Control (UAC) is enabled, click Yes. Otherwise, go to Step 4.

User Account Control prompt

  1. With the Dell recovery menu open, navigate back to the folder of the LSA recovery bundle, right-click LSARecovery_[HOSTNAME], and then select Properties.

Properties

Note: [HOSTNAME] = Endpoint computer name.
  1. Click the Details tab.

Details

  1. Record the File version. In the example, 10.1.1.1 version is the File version.

File version

Note: The version may differ from the example above.
Note: The LSA recovery bundle must be downloaded before following these steps. For more information, reference How to Download the Dell Encryption Enterprise / Dell Encryption Personal Recovery Bundle.

To identify the version:

  1. Right-click LSARecovery_[HOSTNAME] and then click Properties.

Properties

Note: [HOSTNAME] = Endpoint computer name.
  1. Click the Details tab.

Details

  1. Record the File version. In the example, 10.1.1.1 version is the File version.

File version

Note: The version may differ from the example above.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties

Affected Product

Dell Encryption

Last Published Date

19 Dec 2022

Version

8

Article Type

Solution

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