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How to scan a Service Tag QR code or Barcode

Summary: Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

You may encounter a situation where your Dell product is not working correctly to the point you cannot access our Support site with it.

Using your mobile device, you can scan your Service Tag QR code or Barcode, and use that to locate the Product Support page for your device. The product Support page provides you with self-help content, such as tutorials, drivers, and warranty information.

Step 1: Find the Service Tag QR code or Barcode of the product that you need support for.

The Service Tag QR code or Barcode is usually found on the back or bottom of your Dell product. A Service Tag is a 7-character code that Dell uses to identify your specific product and allows you to access customized support options based on your product’s tech specs and warranty.



Service Tag Location on a Laptop

Figure 1: Example of a Service Tag barcode on the bottom of a Dell Laptop.

Service Tag Location on a docking station

Figure 2: Example of a Service Tag barcode on the bottom of a Dell Docking Station.

Example of a Service Tag QR code on the bottom of a Dell Laptop

Figure 3: Example of a Service Tag QR code on the bottom of a Dell Laptop.

NOTE: Scanning the QR code in Figure 3, can take you to the Dell Support site, after you find your Service Tag.
NOTE: For additional information, see our Support Library page Find your Service Tag or Serial Number.

Step 2: Scan the Service Tag QR code or Barcode with your device’s camera.

  1. Ensure that you have a QR code or Barcode scanner application on your mobile device. If a QR code or Barcode scanner application is not installed on your mobile device, install one from a reliable source such as the Apple App Store or Google Play Store.
  2. Open the QR code or Barcode scanner application on your mobile device, and scan the QR code or Barcode.
  3. Once the Service Tag is obtained, copy it so that it can be used on the Dell Support site.
  4. Browse to the Dell Support page, or scan the QR code in Figure 3, and select open link.
  5. Once on the Dell Support site page, paste the Service Tag in to the box under Identify your product or search support, and select the type of support wanted.

Tips for taking a good scan of your Service Tag QR code or Barcode

  • Ensure that the QR code or Barcode is legible on your product. The scan may not be able to read faded, damaged, or dirty barcodes.
  • Ensure that your Dell device is in a well-lit area.
  • When scanning, ensure that the QR code or Barcode is in focus.

Additional Information

Out of Warranty support Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage not applicable.

Affected Products

Chromebox, Alienware, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, Gateways & Embedded PCs , Alienware and Dell Gaming Monitors, C Series, E Series, P Series, S Series, SE Series, UltraSharp Premier (UP) Series, UltraSharp (U) Series, Dell Monitors, Dell Plus Monitors, Dell Pro Monitors, Dell Pro Plus Monitors, Dell Printers, MultiFunction Printers, Projectors & Accessories, TVs & Home Theater, Chromebook, G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, OEM Server Solutions, Fixed Workstations, Mobile Workstations, D/Dock Expansion-Station, D/Port Advanced Port Replicator, Dell Compact Charging Cart - 36 Devices, Dell Dock WD15, Dell Dual Charge Dock HD22Q, Dell Dual Video USB3.0 Docking Station D1000, Dell EAPR2, Dell ESPR2, Dell Essential Charging Cart - 24 Devices - CT3021, Dell Mobile Computing Cart (Managed), Dell Mobile Computing Cart (Unmanaged), Dell Network Ready Charging Cart – 30 Devices, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250, Dell Rugged Desk Dock, Dell SuperSpeed USB 3.0 Docking Station, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock D6000, Dell Universal Dock - D6000S, Dell Universal Dock UD22, Dell Unmanaged Charging Cart – 30 Devices, Dell USB3.0 dock D3100, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell Wireless Dock, Dell Wireless Docking Station WLD15, E-Port, E-Port Plus, Inspiron duo Audio Station, C/Dock Expansion Station, C/Dock II Expansion Station, C/Port APR, C/Port II APR, PowerEdge 1300, PowerEdge 1400SC, PowerEdge SC1420, PowerEdge SC1425, PowerEdge SC1430, PowerEdge SC1435, PowerEdge 1500SC, PowerEdge 1550, PowerEdge 1600SC, PowerEdge 1650, PowerEdge 1655MC, PowerEdge 1750, PowerEdge 1800, PowerEdge 1850, PowerEdge 1855, PowerEdge 1900, PowerEdge 1950, PowerEdge 1955, PowerEdge 2100, PowerEdge 2200, PowerEdge 2300, PowerEdge 2400, PowerEdge Rack Enclosure 2410, PowerEdge Rack Enclosure 2420, PowerEdge 2450, PowerEdge 2500, PowerEdge 2500SC, PowerEdge 2550, PowerEdge 2800, PowerEdge 2850, PowerEdge 2900, PowerEdge 2950, PowerEdge 2970, PowerEdge 300, PowerEdge 300SC, PowerEdge 3250, PowerEdge 350, PowerEdge 400SC, PowerEdge Rack Enclosure 4020S, PowerEdge 4100, PowerEdge Rack Enclosure 4210, PowerEdge Rack Enclosure 4220, PowerEdge 4300, PowerEdge 4350, PowerEdge 4400, PowerEdge Rack Enclosure 4620S, PowerEdge Rack Enclosure 4820, PowerEdge SP 4__, PowerEdge XE 4__, PowerEdge 500SC, PowerEdge XL 5133-4, PowerEdge 600SC, PowerEdge 6300, PowerEdge 6350, PowerEdge 6400, PowerEdge 6450, PowerEdge 650, PowerEdge 6800, PowerEdge 6850, PowerEdge 6950, PowerEdge 700, PowerEdge 7150, PowerEdge 7250, PowerEdge 750, PowerEdge 800, PowerEdge 830, PowerEdge 840, PowerEdge 8450, PowerEdge 850, PowerEdge 860, PowerEdge C1100, PowerEdge C2100, PowerEdge C410X, PowerEdge C5000, PowerEdge C5125, PowerEdge C5220, PowerEdge C5230, PowerEdge C6100, PowerEdge C6105, PowerEdge C6145, PowerEdge C6220, PowerEdge C6220 II, PowerEdge C8000, PowerEdge EL, PowerEdge External Media System 1434, PowerEdge External Media System 1634, PowerEdge External Media System 753, Poweredge FC430, Poweredge FC630, PowerEdge FC640, Poweredge FC830, PowerEdge FD332, PowerEdge FM120x4 (for PE FX2/FX2s), PowerEdge FX2/FX2s, PowerEdge M IO Aggregator, PowerEdge M1000E, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M600, PowerEdge M605, PowerEdge M610, PowerEdge M610x, PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630, PowerEdge M630 (for PE VRTX), PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M710, PowerEdge M710HD, PowerEdge M7701, PowerEdge M7725, PowerEdge M805, PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M905, PowerEdge M910, PowerEdge M915, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R200, PowerEdge R210, PowerEdge R210 II, PowerEdge R220, PowerEdge R300, PowerEdge R310, PowerEdge R320, PowerEdge R410, PowerEdge R415, PowerEdge R420, PowerEdge R420XR, PowerEdge R510, PowerEdge R515, PowerEdge R520, PowerEdge R610, PowerEdge R620, PowerEdge R6715, PowerEdge R6725, PowerEdge R710, PowerEdge R715, PowerEdge R720, PowerEdge R720XD, PowerEdge R805, PowerEdge R810, PowerEdge R815, PowerEdge R820, PowerEdge R900, PowerEdge R905, PowerEdge R910, PowerEdge R920, PowerEdge SDS 100 (Storage System), PowerEdge SP 5__, PowerEdge SP 5__-2, PowerEdge SP 51__-2 (ATI Mach64), PowerEdge SP 575-2, PowerEdge T100, PowerEdge T105, PowerEdge T110, PowerEdge T110 II, PowerEdge T20, PowerEdge T300, PowerEdge T310, PowerEdge T320, PowerEdge T410, PowerEdge T420, PowerEdge T605, PowerEdge T610, PowerEdge T620, PowerEdge T710, POWEREDGE VRTX, PowerEdge Web Server, PowerEdge XE 5__, PowerEdge XE 5__-2, PowerEdge XE 51__-2 (ATI Mach64), PowerEdge 2600, PowerEdge 2650, PowerEdge 6600, PowerEdge 6650, PowerEdge 4600, PowerEdge SC 420, PowerEdge SC 430, PowerEdge SC 440, Dell Thunderbolt Dock – WD22TB4 ...
Article Properties
Article Number: 000130977
Article Type: How To
Last Modified: 28 Mar 2025
Version:  9
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