Article Number: 000132851
Learn how to troubleshoot display issues like monitor not detected, no display error message, when using multiple monitors connected to the computer.
If you are trying to setup multiple monitors, see the Dell knowledge base article:
It is essential to verify if the problem is inherent with the monitor, video card (GPU) or video settings on your personal computer. A straightforward way to identify this is to connect the personal computer to a known-good external monitor or TV and ensure that the display (S-video, VGA, DVI, HDMI, or DisplayPort) cables are firmly connected to the video ports on the personal computer and the monitor.
To learn more about connecting your Dell personal computer to a monitor or TV, see the Dell knowledge-base article How to Connect a Monitor to a Dell Computer.
Performance issues may occur if there is any type of damage that is caused to the display cables or the LCD screen. LCD screen may show that symptoms like LCD screen stop working, work intermittently, color mismatch, flickering, display horizontal or vertical lines, so forth if there is a damage to the display cables or the LCD screen.
If you do notice a physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step.
Dell monitors provide a self-test feature check (STFC) and an integrated self-test (BIST) diagnostic tool that helps determine if the screen abnormality you are experiencing is an inherent problem with the Dell monitor or with the video card (GPU) and personal computer settings.
When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade, it is always a good practice to isolate the monitor by running a diagnostic check on the Dell monitor.
To learn more about running a diagnostic check on your Dell monitor, see the Dell knowledge-base article How to Run a Diagnostic Test on a Dell Monitor.
To reset a Dell monitor to factory default settings, follow these instructions:
Dell recommends updating the device drivers and BIOS as part of your scheduled update cycle. These device drivers and BIOS updates may contain feature enhancements or changes that will help keep your system software current and compatible with other computer modules (hardware and software) as well as increased stability.
It is essential to update the following device drivers for optimal video performance and to resolve common video issues:
To learn more about downloading and installing a device driver on a Dell personal computer, see the Dell knowledge-base article How to Download and Install Dell Drivers.
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
Display settings like refresh rate, resolution, and power management may affect the performance of your Dell monitor. Changing the display settings can help resolve several types of video issues.
To learn more about changing the brightness, refresh rate and resolution on a Dell personal computer, see the Dell knowledge-base article How to Change the Video Settings or Improve Text in Windows 11 and Windows 10.
System Restore is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your personal computer, System Restore should be used prior to restoring the personal computer to factory defaults.
To learn about different types of video ports or connectors on a Dell personal computer, see the Dell knowledge-base article Video Cables and their Capabilities or How to Connect a Monitor to a Dell Computer.
For the best experience, it is recommended to have multiple monitors of the same specification (monitor size and maximum supported resolution). You may connect monitors of different size and resolution if to an available video port on the personal computer.
Most laptop PCs support one external monitor that can be connected to an available video port (VGA, DVI, HDMI, or DisplayPort). See the User Manual of your personal computer to learn how many multiple monitors it can support simultaneously.
Docking stations or port replicators allow you to connect multiple monitors and other devices to the personal computer.
Yes, you can connect a TV to the personal computer as a secondary monitor. The video port or connector on your personal computer must match with an available video port or connector on the TV. While most TVs come with HDMI, some TVs also support VGA connectivity to a personal computer.
Yes, you will still be able to use them in a multiple monitor setup. However, both monitors will work in their individual supported resolution and one monitor may be bigger or smaller in size than the other.
For the best viewing experience, it is recommended to have monitors of the same specifications.
Microsoft Windows 11 and Windows 10 by default supports multiple monitor configurations. Windows 11 and Windows 10 can extend the ‘Taskbar’ to all the connected monitors by default with full Windows menu integration.
There are four display modes available in Microsoft Windows 10, which can be accessed by pressing Windows logo + P key on the keyboard.
You may also use the graphics card utility that is installed on your personal computer to configure multiple monitors. Depending on the video or graphics card that is installed in your personal computer, you may have one of the following utilities:
13 Mar 2023