How to Troubleshoot Display or Video Issues on a Dell Monitor

Dell recommends ensuring that the device drivers and BIOS are up to date using the SupportAssist application for optimal video performance and to help resolve common video-related issues.

To run the SupportAssist application, perform the following steps.

1. Press and hold the Windows key (), and then press the q key.
2. In the search box type SupportAssist.
3. Select SupportAssist (App) in the list of results.
   NOTE: When SupportAssist does not show up in the search results, go to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.
4. Touch or click Start Now to run the tests.
   NOTE: You can touch or click the down arrow and then run the individual test. Dell recommends running a full computer test.
5. SupportAssist runs the tests one by one and provides the results and suggested actions.

To learn how to manually download and install a device driver such as Chipset, Video card (GPU), and Monitor driver (if required, most monitor drivers are delivered automatically through Windows Update) on your Dell computer, see the Dell knowledge base article How to Download and Install Dell Drivers.

To learn how to download and update the BIOS on your Dell computer, see the Dell knowledge base Dell BIOS Updates.

If the issue persists, go to the next step.

It is essential to verify if the problem is inherent with the monitor, video card (GPU) or video settings on your computer. A straightforward way to identify this is to connect the computer to a known-good external monitor or TV and ensure that the display cable (S-video, VGA, DVI, HDMI, DisplayPort, USB-C, or Thunderbolt 3) is firmly connected to the video port on the computer and the monitor.

To learn more about connecting your Dell computer to a monitor or TV, see the Dell knowledge base article How to Connect a Monitor to a PC.

If the issue persists on the other monitor it may be due to the video card (GPU) or video settings and not the monitor, go to the step Verify display or video issue in Windows Safe Mode. Else go to the next step.

Performance issues may occur if there is any type of damage that is caused to the display cables or the LCD screen. LCD screen may show symptoms like LCD screen stops working, work intermittently, color mismatch, flickering, display horizontal or vertical lines if there is damage to the display cables or the LCD screen.

If you do notice a physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step.

Dell monitors provide a self-test feature check (SFTC) and an integrated self-test (BIST) or integrated diagnostic (BID) tool that helps determine if the screen abnormality you are experiencing is an inherent problem with the Dell monitor or with the video card (GPU) and computer settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade, it is a good practice to isolate the monitor by running a diagnostic test on the Dell monitor.

To learn more about running a diagnostic test on your Dell monitor, see the Dell knowledge base article How to Run a Diagnostic Test on a Dell Monitor.

Dell monitors can be reset to factory default settings using the on-screen display (OSD) menu. This can be accessed using the buttons or joystick that is available on the Dell monitor. For step-by-step instructions to reset a Dell monitor to factory default settings, see the User Guide of your Dell monitor at the Dell Manuals website.

1. Browse to Dell Manuals website.
2. Identify your Dell monitor.
   1. Enter the model number or Service Tag of the monitor, and then click Search.
   2. Or, click Browse all products, select Electronics & Accessories, Monitors & Accessories, and select your Dell monitor from the catalog.
3. Under the Documentation tab, scroll to the Manuals and Documents section and click View PDF next to the monitors User Guide.
4. In the User Guide, under the Operating the Monitor section, see the Using the On-Screen Display (OSD) Menu.
5. Follow the menu computer to find and use the Factory Reset option in the On-Screen Display Menu.

Windows Safe Mode allows us to identify if the issue is related to the operating system, video settings, device drivers, or a third-party software. To learn more about how to boot your Dell computer into Safe Mode, see the Dell knowledge base article that is listed below based on the operating system that is installed on your computer:

• Microsoft Windows 10
• Microsoft Windows 8 or 8.1
• Microsoft Windows 7

If the issue persists in safe mode of Microsoft Windows, go to the next step. Else, go to Perform a Windows System Restore.

Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.

How to run Windows Updates on Microsoft Windows 10?

1. Right-click Start and click Settings.
2. In the Settings panel, click Update and Security.
3. In the left panel, select Windows Update.
4. On the right panel, click Check for updates.
5. Restart the personal computer after downloading and installing the updates.

Display settings like brightness, refresh rate, resolution, and power management may affect the performance of your Dell monitor. Changing the display settings can help resolve several types of video issues.

To learn more about changing the brightness, refresh rate and resolution on a Dell computer, see the Dell knowledge base article How to Change the Video Settings or Improve Text in Windows 10.

If you find that the Dell touch-capable monitor is unresponsive to touch or touch works intermittently, you can try some common troubleshooting steps to help fix the issue.

To learn more about troubleshooting touch screen issues, see the Dell knowledge base article How to Troubleshoot Touch Screen or Touch Panel Issues.

Stress Test can thoroughly diagnose the video card (GPU) on your computer and report any potential hardware problem. Running a stress test on your computer can verify if the hardware components are stable and thus reliable.

To run a stress test on the video card:

1. Go to video card stress test powered by SupportAssist.
2. If SupportAssist app is not available on the Dell computer, you will be prompted to install the SupportAssist app.
3. Follow the onscreen instructions to install SupportAssist and complete the stress test.
4. If the test fails, contact Dell Technical Support.

System Restore is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore must be used before restoring the computer to factory defaults or reinstalling the operating system.

Select the operating system that is installed on your computer to find more information about how to perform System Restore:

• Microsoft Windows 10
• Microsoft Windows 8 or 8.1
• Microsoft Windows 7

If the diagnostic tests on the Dell monitor and video card (GPU) passed, it is most definitely an issue that is related to software that is installed on your computer. If the above troubleshooting steps did not resolve the issue, to restore your computer to factory defaults as a last resort.

Dell computers are built with a small amount of hard disk space that is reserved for reinstalling your operating system. This method is the easiest way to restore your computer to factory condition. The restoration process deletes all user data from the computer, back up all your files before starting this process.

Select the operating system that is installed on your computer to find more information about how to restore your Dell computer to factory defaults:

• Microsoft Windows 10
• Microsoft Windows 8 or 8.1
• Microsoft Windows 7