The following systems are compatible with the PN579X Dell Active Pen.
Latitude 3390 2-in-1 #
Latitude 5285 2-in-1
Latitude 5289 2-in-1
Latitude 5300 2-in-1
Latitude 5300 2-in-1 Chrome *
Latitude 5310 2-in-1
Latitude 5320 2-in-1
Latitude 5420 2-in-1
Latitude 7200 2-in-1
Latitude 7210 2-in-1
Latitude 7285 2-in-1
Latitude 7310 2-in-1
Latitude 7320 2-in-1
Latitude 7320 Detachable**
Latitude 7389 2-in-1
Latitude 7400 2-in-1
Latitude 7410 2-in-1
Latitude 7410 2-in-1 Chrome Enterprise *
Latitude 7420 2-in-1
Latitude 9410 2-in-1
Latitude 9420 2-in-1
Latitude 9510 2-in-1
Latitude 9520 2-in-1
Inspiron 5482 2-in-1
Inspiron 5485 2-in-1
Inspiron 5490 2-in-1
Inspiron 5491 2-in-1
Inspiron 5582 2-in-1
Inspiron 5591 2-in-1
Inspiron 7386 2-in-1
Inspiron 7579 2-in-1
Inspiron 7586 2-in-1
Precision 5530 2-in-1
XPS 7390 2-in-1
XPS 9310 2-in-1
XPS 9575 2-in-1
* Chrome OS does not support Bluetooth pairing with the Dell Active Pens. ** Recommended pen for this system is the Dell Latitude 7320 detachable Active Pen PN7320A. # Only select configurations with pen-enabled displays offer Active Pen support.
Note: “In the case of a discrepancy with the information listed in this Compatibility section, the "Designed For" Version should be used."
Note: The Active Pen Control Panel can only be installed on compatible systems using the Active Electrostatic (AES) inking mode. If your system uses the Microsoft Pen Protocol (MPP) inking mode, the Active Pen Control Panel is not required and does not install.
Supported Operating Systems are Win 10 RS2 (Creators update) and above.
The AAAA battery is not installed correctly.
Ensure that the AAAA battery is inserted with the positive side facing out.
Top cover is loose.
Ensure that the top cover is tightened into the pen body.
The pen inking mode does not match the system inking mode.
Check the current inking mode of the pen (Refer to ‘Mode Checking between AES and MPP’ in the User Guide). If the inking modes do not match, switch the pen inking mode (Refer to ‘Inking Mode Switching’ in the User Guide).
I installed the Active Control Panel but got an error message: “A supported tablet was not found.” What is the issue? The Active Control Panel found in the Dell support page is required ONLY for systems that use the AES inking mode. If your system is using the MPP inking mode, there is no driver installation that is required and you get this error message if you try to install the driver. To find the inking mode of your system, refer to the list of compatible systems.
What is the default inking mode of the pen? The default inking mode of the pen is AES. If your system uses MPP, you need to switch the pen from AES to MPP inking mode. Refer to ‘Inking Mode Switching’ in the User Guide for the steps.
What is the recommended battery type? Alkaline battery is recommended for this pen. The pen uses 1 AAAA battery.
How do I preserve battery life? To preserve battery life, ensure that the tip is not pressed when the pen is not in use. For example: When storing the pen, make sure the pen is secure so that the tip is not accidentally pressed. Pressing the tip is equivalent to writing and drains the battery.
Does the pen have a power off option? The pen does not have a power off option. If the tip or side buttons have not been pressed for 10 minutes, the pen goes to sleep mode where the power consumption is lower. To switch the pen to active mode again, press the tip or any side button.
My tip is worn out. How do I get a replacement? The pen package comes with a spare tip and tweezers.
Refer to 'Tip replacement' in the User Guide for more details. Alternatively, you can contact Dell Tech Support to get a replacement tip.
Why is the tilt function of the pen not working on my system? Your system does not support the tilt function. Features such as pressure sensitivity and tilt vary depending on system capabilities.
What information is required when contacting Dell Tech Support? Before contacting Dell Tech Support, get the following information ready:
System Service Tag.
The PPID found on the box or on the label inside the pen. The PPID starts with CN.