Article Number: 000133521
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This article provides information on "Computer Will Not Boot to Microsoft Windows 8 or Windows 8.1"
This article is for Microsoft Windows 8 or 8.1.
Click below to change the operating system.
In many cases a computer will not attempt to hand off control to the operating system. If you power the computer on and you see a Dell logo screen with a bar at the bottom, and that bar fills up completely and disappears, then your computer has successfully completed POST.Back to Top
A piece of hardware may be interfering with the normal boot process of Windows. Try unplugging all devices from your computer, including:
The only devices you should leave attached to your computer are your monitor, mouse and keyboard, if the computer is a desktop.
If an external device is preventing the system from booting, then boot to the system BIOS (F2 at boot for Dell systems) then edit to boot sequence to ensure that the device in question is listed after the system boot drive in the boot sequence. Save the changes in the BIOS then test to see if the device still prevents the system from booting.
If the device still prevents a boot, then leave the device disconnected during the boot process and reconnect once the system is in Windows.Back to Top
Try searching for additional solutions on the Web.
Click on your preferred search engine below, then describe your problem, including any specific error messages.
If your computer is set to first attempt to boot to another device, this may cause issues with successfully booting to Windows. To reset your computer's BIOS to factory defaults, perform the following steps:
To determine if your computer is experiencing a hardware problem, run the Dell Online Diagnostics.
If you are unable to boot the system to access the Dell Online Diagnostics, use the Dell Pre-boot System Diagnostics.
Microsoft has developed comprehensive repair and recovery troubleshooting in the event that your computer cannot start Windows correctly, but does start the Windows boot process. If your computer restarts to a Recovery page with a blue screen, this troubleshooting content may be right for you.
Tools used in this troubleshooting include System Restore, Automatic Repair (formerly Startup Repair) and System Refresh.Back to Top
Your computer may be affected by a virus or other malicious software. Dell recommends strengthening your PC against malicious attacks by keeping your antivirus software up-to-date.Back to Top
If the previous troubleshooting could not resolve your issue, it may be necessary to restore your computer to factory settings. To restore your computer's operating system and software to the original factory settings, refer to the options below to restore or reinstall your operating system:
If these steps do not correct the problem, please contact Dell Technical Support.Back to Top
21 Feb 2021