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LED or Light Ring on a Dell AC Adapter is Off or Flickering

Summary: The following article provides information about the correct way to troubleshoot a Dell AC adapter if the status light is off or flickering. Dell AC adapters come with a status Light Emitting Diode (LED) on the adapter or a ring of them around the connector to the device. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Adapter status LED does Not stay on or comes on and flickers if the connection is loose

 

Your AC adapters status LED or connector light ring is off or flickers. The power cable that plugs into the adapter brick from the wall outlet appears loose. The battery does not charge, and your device randomly shuts down when running with only the AC adapter connected.

Cause

This can be due to a poor connection of the power cable to the AC adapter.

Resolution

Confirm that the power cable is firmly seated to the AC adapter

 

You must verify that the AC power cable is correctly installed. Use the following steps to plug the power cable into the AC adapter:

  1. Unplug the adapter cable from the device.

  2. Unplug the power cable from the power source or wall outlet.

  3. Remove the power cable from the AC adapter.

  4. Use two hands to attach the power cable to the AC adapter. Hold the AC adapter in one hand, and place the power cable in position over the two or three prong connector on the AC adapter.

    Align the power cord

  5. Using the palm of your hand you must push the power cable in fully until it clicks.

    Press the power cord firmly until it clicks into place

  6. Reconnect the AC adapter to the power source or wall outlet. Verify the LED or light ring on the AC adapter comes on and stays on, with no flicker.

  7. If the above steps fail to resolve your issue, you can use the steps in the following article link:

Affected Products

Chromebook, G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Mobile Workstations, Dell Dock WD15, Dell Dual Charge Dock HD22Q, Dell Pro Smart Dock SD25 , Dell Pro Thunderbolt 4 Smart Dock SD25TB4, Dell Pro Dock WD25, Dell Pro Thunderbolt 4 Dock WD25TB4, Dell Pro Dock WD25Z, Dell Rugged Desk Dock, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock UD22, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell Thunderbolt Dock – WD22TB4 ...
Article Properties
Article Number: 000140032
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  6
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