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Article Number: 000141452

Alienware 13 R2, 15 R2 and 17 R3: 2 or 4 Beeps after upgrading or replacing the system memory

Summary: How to resolve the beep codes you may receive on an Alienware 13 R2, 15 R2, or 17 R3 after upgrading or replacing the memory.

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Article Content

Symptoms

Alienware 13 R2, 15 R2 and 17 R3:
2 or 4 Beeps after upgrading or replacing the system memory

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If a non certified memory module is installed on an Alienware 13 R2, 15 R2 or 17 R3 you may get 2 or 4 beeps when starting the system. This is a limitation set by the system BIOS.

Supported Systems:

Alienware 13 R2

Alienware 15 R2

Alienware 17 R3

Cause

Memory beep codes on Alienware 13 R2, 15 R2, or 17 R3

Resolution

Solution

Update the BIOS to v.1.2.12 or higher. This can be downloaded from our Drivers Page
Clear the BIOS for recovery:

Steps to reset BIOS on the Alienware 15 R2 and 17 R3
1. Shut down the system
2. Remove the bottom cover
3. Disconnect the battery cable
4. Remove the system memory
  
  Click Here to watch a video on how to remove the memory
5. Locate the CLRP1 Pins
6. Using pliers or a flat head screwdriver touch both pins at the same time
Steps to reset BIOS on the Alienware 13 R2
1. Shut down the system
2. Remove the bottom cover
3. Disconnect the battery cable
4. Remove the system memory
  
  Click Here to watch a video on how to remove the memory
5. Locate the CLRP2 Pins
6. Using pliers or a flat head screwdriver touch both pins at the same time